Patty Rogers
Director of Patient Financial Services
Rapid City, South Dakota, United States
Professional Overview
Patty Rogers is an experienced healthcare finance and operations leader serving as the Director of Patient Financial Services at Rapid City Regional Hospital. With a strong background in revenue cycle management, patient account services, and financial reporting, she is adept at driving operational efficiency and enhancing the patient financial experience.
Current Role
As the Director of Patient Financial Services, Patty oversees all aspects of the hospital's revenue cycle, including patient registration, insurance verification, billing, collections, and financial assistance programs. She leads a team of 25 professionals, ensuring seamless patient financial workflows and elevating the quality of service provided to patients. Under her guidance, the department has achieved consistent year-over-year improvements in key performance metrics, such as reduced denials, increased clean claim rates, and enhanced patient satisfaction scores.
Career Progression
Prior to her current role, Patty served as the Senior Manager of Patient Accounts at a large regional healthcare system, where she spearheaded the implementation of a new patient billing system and streamlined the organization's revenue cycle processes. Earlier in her career, she held various patient financial services positions at several hospital and medical practice settings, steadily advancing her expertise in healthcare finance and operations.
Academic Background
Patty holds a Bachelor of Science in Business Administration with a concentration in Accounting from the University of South Dakota. She is a Certified Healthcare Financial Professional (CHFP) and actively participates in industry associations, such as the Healthcare Financial Management Association (HFMA), to stay abreast of best practices and emerging trends in the healthcare finance sector.
Areas of Expertise
- Revenue cycle management
- Patient account services
- Financial reporting and analytics
- Process improvement and operational efficiency
- Healthcare compliance and regulations
- Patient-centric financial services
Professional Impact
Under Patty's leadership, the Patient Financial Services department at Rapid City Regional Hospital has consistently exceeded its revenue collection goals, reduced the number of patient complaints by 25%, and implemented a comprehensive financial assistance program that has expanded access to care for underserved community members. Patty's strategic vision and collaborative approach have made her a respected and influential figure within the organization and the broader healthcare community in the Rapid City region.
Conclusion
With her extensive experience, strong technical expertise, and unwavering commitment to enhancing the patient financial experience, Patty Rogers is poised to continue driving positive change and contributing to the success of Rapid City Regional Hospital. Her holistic understanding of healthcare finance and operations, coupled with her proven track record of innovative problem-solving, makes her a valuable asset to the organization and the patients it serves.
