Paul Adams

Chief Product Officer

Professional Overview
Paul Adams is an accomplished product leader with extensive experience in the technology industry. As the Chief Product Officer at Intercom, he is responsible for driving the strategic vision and development of the company's award-winning customer engagement platform. With a strong background in user experience research, design, and product management, Paul is a highly sought-after expert in the fields of product innovation and customer-centric product development.

Experience Summary

Current Role
As the Chief Product Officer at Intercom since 2013, Paul has been instrumental in shaping the company's product roadmap and driving the development of its industry-leading customer messaging and automation tools. He leads a talented team of product managers, designers, and engineers, fostering a culture of user-centered innovation that has contributed to Intercom's rapid growth and market leadership.

Career Progression
Prior to his role at Intercom, Paul held several high-profile positions in the technology industry. He served as the Global Head of Brand Design at Facebook, where he led the team responsible for the social media giant's visual identity and brand strategy. Before that, he was a Product Manager at Facebook, and a Senior User Experience Researcher at Google, where he conducted groundbreaking research on human-computer interaction and user behavior.

Academic Background
Paul holds a Bachelor of Arts degree in Industrial Design from the National College of Art and Design in Dublin, Ireland. His academic background, combined with his extensive industry experience, has equipped him with a unique blend of technical, creative, and strategic capabilities.

Areas of Expertise

• Product strategy and roadmap development

• User experience research and design

• Customer-centric product innovation

• Cross-functional team leadership and collaboration

• Data-driven decision making and analytics

Professional Impact
During his tenure at Intercom, Paul has overseen the development of numerous award-winning product features and integrations, which have significantly enhanced the company's customer engagement capabilities and solidified its position as a market leader. His work has been recognized by industry publications and organizations, and he is a frequent speaker at leading product management and design conferences.

Conclusion
With his extensive experience, deep industry knowledge, and proven track record of driving product innovation, Paul Adams is a respected leader in the technology industry. As the Chief Product Officer at Intercom, he continues to shape the future of customer engagement and push the boundaries of what's possible in the world of product development.