Paul Golisch

Vice President, Customer Experience

Professional Overview
Paul Golisch is an experienced education technology leader with a strong background in driving customer-centric initiatives. As the Vice President of Customer Experience at Lumen Learning, he is responsible for shaping the organization's customer strategy, managing service delivery, and ensuring exceptional experiences for clients.

Experience Summary

Current Role
As Vice President of Customer Experience at Lumen Learning, Paul oversees the company's customer service operations, implementation processes, and ongoing support for its educational technology solutions. He is instrumental in aligning the organization's product and service offerings with the evolving needs of its diverse client base, which includes colleges, universities, and K-12 school districts. Under his leadership, Lumen Learning has consistently maintained high customer satisfaction and retention rates.

Career Progression
Prior to his current role, Paul served as the Executive Director of Teaching and Learning, Math at Lumen Learning, where he played a pivotal role in the development and deployment of the company's innovative math curriculum and teaching resources. Before joining Lumen, he held various leadership positions, including Executive Director at Lumen Learning, CIO and OER Project Tri-Chair at Paradise Valley Community College, Associate Dean at Phoenix College, and technology administrator roles at Township High School District 211 and Palatine High School.

Academic Background
Paul holds a Bachelor's degree in Education and a Master's degree in Educational Technology, both from prestigious universities. His academic achievements and specialized knowledge in educational technology and customer experience management have been instrumental in shaping his distinguished career.

Areas of Expertise

• Educational technology and digital learning solutions

• Customer experience management and service delivery

• Curriculum development and instructional design

• Project management and operational excellence

• Strategic planning and organizational leadership

Professional Impact
Throughout his career, Paul has consistently demonstrated his ability to drive innovation and enhance the customer experience in the education technology sector. At Lumen Learning, he has led the implementation of data-driven strategies to improve client satisfaction, streamline support processes, and expand the company's reach and impact. His thought leadership and industry contributions have been recognized by his peers, and he is frequently invited to speak at industry events and conferences.

Conclusion
With his extensive experience, deep industry knowledge, and proven track record of success, Paul Golisch is a respected and influential figure in the education technology landscape. As the Vice President of Customer Experience at Lumen Learning, he continues to shape the future of digital learning by prioritizing client needs, fostering strong partnerships, and delivering transformative solutions that empower educators and students alike.