Professional Summary

Professional Overview

Paul Hemenway is an experienced Patient Financial Representative currently working at The University of Kansas Health System. With a diverse background spanning roles in the healthcare, retail, and food service industries, he brings a unique perspective and a strong commitment to delivering exceptional customer service.

Current Role

As a Patient Financial Representative at The University of Kansas Health System, Paul is responsible for guiding patients through the complex financial aspects of their healthcare journey. He leverages his expertise in medical billing, insurance coordination, and patient financial counseling to ensure patients receive the support they need to navigate the healthcare system effectively.

Career Progression

Prior to his current role, Paul held several notable positions. He served as a Certified Pharmacy Technician at Hy-Vee, where he played a key role in managing the pharmacy operations and providing personalized customer care. Earlier in his career, he held positions as a Product Manager at Hy Vee and a General Manager at Order Up Restaurant Delivery, demonstrating his versatility and ability to drive results across diverse industries.

Academic Background

Paul holds a high school diploma, providing a solid foundation for his professional development and growth.

Areas of Expertise

Throughout his career, Paul has developed a diverse set of skills, including:

• Medical billing and insurance coordination

• Patient financial counseling and support

• Retail and customer service expertise

• Operational management and process optimization

• Cross-functional collaboration and problem-solving

Professional Impact

In his current role, Paul has demonstrated a strong commitment to patient advocacy and satisfaction. He has played a pivotal role in streamlining the patient financial experience, ensuring timely and accurate billing, and guiding patients through the complexities of healthcare financing. His attention to detail, empathetic approach, and collaborative mindset have made him a valuable asset to the University of Kansas Health System.

Conclusion

With his extensive experience, customer-centric approach, and adaptability, Paul Hemenway is well-positioned to continue making a positive impact in the healthcare industry. He is dedicated to leveraging his skills and expertise to provide exceptional financial support to patients, while contributing to the overall success of the organizations he serves.