Paula Bertone
VP/Branch Operations Manager, Pacific Western Bank
Professional Overview
Paula Bertone is an experienced banking professional serving as the VP/Branch Operations Manager at Pacific Western Bank. With a strong background in branch operations, customer service, and loan processing, she brings a wealth of expertise to her current role overseeing the efficient and compliant management of the bank's branch network.
Experience Summary
Current Role
As the VP/Branch Operations Manager at Pacific Western Bank, Paula is responsible for directing the day-to-day operations of multiple branch locations, ensuring adherence to regulatory requirements and driving operational efficiency. In this position, she has implemented process improvements that have streamlined workflows, enhanced customer experience, and contributed to the overall growth and success of the branch network.
Career Progression
Prior to her current role, Paula held several key positions within the banking industry, including Assistant Branch Operations Manager at Pacific Western Bank, Loan Processor at First California Bank, and Teller/Financial Services Representative at 1st Centennial Bank. Throughout her career, she has consistently demonstrated a strong aptitude for problem-solving, team leadership, and delivering exceptional customer service.
Academic Background
Paula holds a Bachelor's degree in Business Administration from the University of California, Riverside, where she graduated with distinction.
Areas of Expertise
- Branch operations management
- Regulatory compliance
- Loan processing and underwriting
- Customer service and relationship management
- Team leadership and performance optimization
Professional Impact
Under Paula's leadership, the branch network has achieved significant improvements in customer satisfaction, operational efficiency, and regulatory compliance. She has spearheaded the implementation of innovative banking technologies and training programs that have enhanced the overall customer experience and contributed to the bank's growth.
Conclusion
With her extensive experience, strong leadership skills, and deep industry knowledge, Paula Bertone is a valuable asset to Pacific Western Bank. As the VP/Branch Operations Manager, she continues to drive positive change, foster a culture of excellence, and contribute to the organization's long-term success.
