Professional Overview
Peejae Fernando Del Mundo is a seasoned Operations Manager with expertise in managing teams and driving operational efficiency. Currently based in Valenzuela, NCR, Philippines, Del Mundo's key expertise areas include team management, operations management, and customer service. The industry focus is on business process outsourcing (BPO) and customer service.
Experience Summary
Current Role
As an Operations Manager at Expert Global Solutions (now Alorica), Del Mundo is responsible for overseeing daily operations, managing teams, and ensuring customer satisfaction. Key responsibilities include strategic planning, process improvement, and team leadership. Although specific achievements are not provided, the role implies a high level of responsibility and impact on the organization's success.
Career Progression
Del Mundo's career progression indicates growth and stability, with notable previous roles including Team Manager at Expert Global Solutions and NCO Financial Systems. The career trajectory suggests a focus on team management and leadership, with key achievements likely centered around team performance, customer satisfaction, and operational efficiency.
Academic Background
Del Mundo holds a Bachelor of Science (B.S.) in Psychology from Trinity University of Asia. Although the relevance of this degree to the current role is not explicitly stated, it likely provides a foundation in understanding human behavior, motivation, and communication, which are valuable in a management position.
Areas of Expertise
Del Mundo's areas of expertise include:
- Industry-specific skills: BPO, customer service, and operations management
- Technical competencies: Likely proficient in software applications related to customer service and operations management, although specific tools are not mentioned
- Leadership and management capabilities: Proven ability to manage teams, lead initiatives, and drive results
Professional Impact
Although specific projects or initiatives are not detailed, Del Mundo's experience and current role suggest a significant impact on the organizations they have worked for. Measurable achievements would typically include metrics on team performance, customer satisfaction, and operational efficiency improvements.
Conclusion
Peejae Fernando Del Mundo's professional trajectory is marked by steady growth and a focus on operational management and team leadership. Currently, Del Mundo is dedicated to driving success as an Operations Manager. The value proposition lies in expertise, leadership capabilities, and the ability to contribute to operational excellence and customer satisfaction. With a strong background in team management and a commitment to continuous improvement, Del Mundo is poised to make significant contributions in the BPO and customer service industry.
