Peggy Fiorentino
Senior Manager, Sales Operations
Raleigh, North Carolina, United States
Professional Overview
Peggy Fiorentino is a seasoned sales operations professional with over 20 years of experience driving revenue growth and operational excellence for leading healthcare technology companies. As the Senior Manager of Sales Operations at Veradigm®, she leverages her expertise in sales performance management, revenue cycle analysis, and client loyalty program development to optimize sales processes and enhance customer experiences.
Experience Summary
Current Role
In her current role as Senior Manager of Sales Operations at Veradigm®, Peggy is responsible for leading the sales operations team to support the company's revenue growth strategies. She oversees the implementation and optimization of sales tools, reporting, and analytics to provide actionable insights that enable the sales organization to make data-driven decisions. Peggy also manages the client loyalty program, working closely with the sales and customer success teams to improve customer retention and advocacy.
Career Progression
Prior to joining Veradigm®, Peggy held various roles at Allscripts, where she demonstrated her versatility and leadership skills. As a Senior Business Analyst, she managed the revenue cycle management function and helped to implement strategies that improved billing efficiency and cash flow. In her role as the Client Loyalty program manager, Peggy developed and executed initiatives that resulted in a significant increase in customer satisfaction and loyalty.
Peggy's career trajectory began at Affiliated Computer Services and Arrow Electronics, where she gained experience in sales coordination, demand creation, and database administration. Her early exposure to diverse business functions has contributed to her well-rounded perspective and ability to collaborate effectively across teams.
Academic Background
Peggy holds a Bachelor's degree in Business Administration from the University of North Carolina at Chapel Hill, with a concentration in Management Information Systems.
Areas of Expertise
- Sales Operations Management
- Sales Performance Optimization
- Revenue Cycle Analysis and Improvement
- Client Loyalty Program Development
- Business Process Automation
- Data-driven Decision Making
- Cross-functional Collaboration
Professional Impact
Throughout her career, Peggy has made significant contributions to the organizations she has served. At Allscripts, she spearheaded the implementation of a client loyalty program that resulted in a 15% increase in customer retention and a 20% improvement in Net Promoter Score. In her current role at Veradigm®, Peggy has led initiatives to streamline sales reporting and analytics, enabling the sales team to make more informed decisions and achieve their revenue targets consistently.
Conclusion
Peggy Fiorentino is a seasoned sales operations professional with a proven track record of driving operational efficiency and revenue growth. Her expertise in sales performance management, revenue cycle analysis, and client loyalty program development, combined with her ability to collaborate cross-functionally, make her a valuable asset to the organizations she serves. Peggy is poised to continue her career trajectory, leveraging her experience and strategic mindset to help Veradigm® achieve its ambitious growth objectives.
