Peggy Volmer
Patient Financial Associate
Professional Overview
Peggy Volmer is a seasoned Patient Financial Associate with over 25 years of experience in the healthcare industry. She leverages her deep understanding of patient financial services to ensure efficient and compliant revenue cycle management for Bryan Health.
Experience Summary
Current Role
As a Patient Financial Associate at Bryan Health since 1995, Peggy is responsible for processing patient financial information, managing insurance claims, and resolving billing inquiries. She plays a crucial role in maintaining accurate financial records and enhancing the overall patient experience. Through her diligent efforts, Peggy has consistently achieved above-average collection rates and reduced patient account receivables.
Career Progression
Prior to her current position, Peggy held various patient-facing roles within the healthcare sector, including Patient Registration Specialist and Medical Billing Coordinator. Her extensive experience and adaptability have enabled her to navigate the evolving landscape of healthcare finance, contributing to her growth and ongoing professional development.
Academic Background
Peggy holds an Associate's degree in Business Administration from Southeast Community College. Her education has provided a strong foundation for her work in patient financial services, equipping her with a comprehensive understanding of financial management principles and best practices.
Areas of Expertise
- Patient account management
- Insurance claims processing
- Billing and collections
- Revenue cycle optimization
- Customer service and conflict resolution
- Regulatory compliance and auditing
Professional Impact
Peggy's dedication and attention to detail have made her an invaluable asset to the Bryan Health team. She has played a key role in implementing new financial systems and workflows, resulting in a 12% reduction in patient account receivables over the past three years. Her leadership and mentorship have also aided in the professional development of her colleagues, fostering a collaborative and high-performing team environment.
Conclusion
With her extensive experience, strong technical skills, and commitment to excellence, Peggy Volmer continues to be a driving force in patient financial services at Bryan Health. Her dedication to improving the overall patient experience and streamlining revenue cycle management processes positions her as a valuable contributor to the organization's success.
