Peggy Volmer - Patient Financial Associate
Professional Overview
Peggy Volmer is a seasoned Patient Financial Associate with over 25 years of experience in the healthcare industry. She is adept at managing patient accounts, processing claims, and ensuring timely reimbursements for medical services. Peggy's extensive knowledge of insurance policies, billing procedures, and financial regulations enables her to provide exceptional customer service and financial guidance to patients.
Experience Summary
Current Role
As a Patient Financial Associate at Bryan Health in Lincoln, Nebraska, Peggy is responsible for a wide range of financial and administrative duties. She efficiently manages patient accounts, processes insurance claims, and works closely with patients to understand their financial obligations and identify appropriate payment options. Peggy's strong attention to detail and comprehensive understanding of the healthcare system have allowed her to consistently achieve high patient satisfaction rates and contribute to the overall financial stability of the organization.
Career Progression
Throughout her career, Peggy has demonstrated a commitment to professional development and continuous learning. She has leveraged her experience to take on increasingly complex roles within the healthcare financial services industry, proving herself to be a valuable asset to the organizations she has served. Peggy's ability to adapt to changing regulations and implement process improvements has been instrumental in driving positive financial outcomes for her employers.
Academic Background
Peggy holds an Associate's degree in Business Administration from the University of Nebraska-Lincoln, where she graduated with honors. Her academic background provides a solid foundation for her work in the healthcare financial sector, enabling her to understand the nuances of medical billing, insurance reimbursement, and patient financial counseling.
Areas of Expertise
- Patient account management
- Insurance claims processing and reimbursement
- Patient financial counseling and payment plan negotiation
- Healthcare financial regulations and compliance
- Accounts receivable and revenue cycle management
- Problem-solving and conflict resolution
Professional Impact
During her tenure at Bryan Health, Peggy has consistently exceeded her performance goals and has been recognized for her outstanding contributions to the organization. She has played a key role in streamlining the patient financial services workflow, resulting in reduced billing errors and improved revenue collection. Peggy's dedication to providing exceptional customer service has earned her the trust and respect of both her colleagues and the patients she serves.
Conclusion
Peggy Volmer's extensive experience, deep industry knowledge, and commitment to excellence make her a valuable asset in the healthcare financial services field. Her ability to navigate complex regulatory environments, optimize financial processes, and deliver personalized support to patients position her for continued success in her career. Peggy is poised to make a lasting impact on the organizations she serves and contribute to the overall improvement of patient financial experiences.
