Peguy Lebrun

Professional Summary

Professional Overview
Peguy Lebrun is an experienced healthcare professional with a proven track record in patient financial counseling and access management. As a Supervisor and Team Lead at Boston Medical Center (BMC), she leverages her deep industry expertise to optimize patient financial services and enhance the overall patient experience.

Experience Summary

Current Roles
Supervisor, OP Patient Financial Counselor (March 2024 - Present)

• Oversees a team of patient financial counselors, ensuring efficient and effective delivery of financial assistance services to outpatients

• Implements process improvements and training initiatives to enhance the patient financial counseling workflow

• Collaborates with cross-functional teams to develop strategies for improving patient financial access and satisfaction

ED Patient Access Team Lead (February 2023 - Present)

• Spearheads the coordination and management of patient access processes in the Emergency Department

• Leads a team of patient access representatives, fostering a collaborative and customer-centric approach

• Drives initiatives to streamline patient intake, registration, and insurance verification workflows

Career Progression
Prior to her current roles, Peguy held various patient financial services positions at BMC, steadily advancing her career and honing her expertise in the field. Her earlier experience includes roles as a Patient Financial Counselor and Senior Patient Financial Counselor, where she demonstrated a strong aptitude for providing personalized financial guidance to patients and their families.

Academic Background
Peguy holds a Bachelor of Science degree in Healthcare Administration from the University of Massachusetts Dartmouth. Her academic achievements reflect her dedication to professional development and her commitment to delivering high-quality patient-centered care.

Areas of Expertise

• Patient financial counseling and assistance

• Healthcare access and registration management

• Process optimization and workflow improvement

• Team leadership and mentorship

• Collaborative cross-functional project management

Professional Impact
Throughout her career, Peguy has made significant contributions to enhancing patient financial services at BMC. Her leadership and innovative approaches have led to improved patient satisfaction, increased financial assistance program utilization, and more efficient patient access processes. Peguy's dedication to delivering exceptional patient-centric care has cemented her reputation as a respected and influential professional in the healthcare industry.

Conclusion
Peguy Lebrun's extensive experience, industry expertise, and proven leadership skills make her a valuable asset to Boston Medical Center. Her unwavering commitment to improving patient financial services and access aligns with her professional goals of driving positive change and elevating the overall patient experience within the healthcare system.