Professional Summary
Professional Overview
Perry Cowling is a seasoned Patient Financial Service Experience Manager with a proven track record of driving operational excellence and enhancing the patient financial experience. Leveraging over 15 years of industry expertise, Perry specializes in implementing innovative strategies to optimize revenue cycle management, improve patient satisfaction, and foster collaborative partnerships within the healthcare sector.
Current Role
As the Patient Financial Service Experience Manager at SSM Health, Perry is responsible for leading a team of dedicated professionals in delivering exceptional financial services to patients. In this role, Perry oversees the development and implementation of comprehensive financial assistance programs, payment plan strategies, and self-service tools to empower patients and streamline the revenue cycle. Perry's commitment to excellence has resulted in increased patient satisfaction scores and improved financial outcomes for the organization.
Career Progression
Prior to joining SSM Health, Perry served as the Patient Financial Supervisor at Optum, where they played a pivotal role in optimizing the patient financial services function. In this role, Perry developed and implemented training programs to enhance the skills of the customer service team, leading to improved first-call resolution rates and increased patient loyalty.
Before joining Optum, Perry held the position of Patient Financial Service Manager at the same organization, where they spearheaded the implementation of data-driven decision-making processes to enhance revenue cycle performance and identify areas for improvement.
Earlier in their career, Perry held various roles in the medical billing and laboratory services sectors, including Billing Manager and Medical Billing Specialist at WCP Laboratories, and LAB TECH at Quest Diagnostics and LAB CORP.
Academic Background
Perry holds a bachelor's degree in Healthcare Administration from the University of Missouri-St. Louis, where they specialized in patient financial services and revenue cycle management.
Areas of Expertise
- Patient financial services management
- Revenue cycle optimization
- Patient experience enhancement
- Financial assistance program development
- Data-driven decision-making
- Team leadership and training
Professional Impact
During their tenure at Optum, Perry implemented a comprehensive financial assistance program that resulted in a 20% increase in patient enrollment and a 15% reduction in outstanding patient balances. At SSM Health, Perry has been instrumental in the rollout of a self-service patient portal, leading to a 25% increase in online bill payments and a 10% decrease in inbound call volume.
Conclusion
With a steadfast commitment to patient-centric care and a deep understanding of the healthcare financial landscape, Perry Cowling is poised to continue driving innovation and cultivating collaborative partnerships that enhance the overall patient financial experience. As they progress in their career, Perry remains dedicated to leveraging their expertise to positively impact the healthcare industry and contribute to the well-being of the communities they serve.
