Professional Overview

Pete Martino is a seasoned executive currently serving as the Chief Operating Officer. His key expertise areas include operations management, customer support services, and outsourcing, with a strong industry focus on customer experience and business process optimization.

Experience Summary

Current Role

As the Chief Operating Officer at ResultsCX, Pete Martino oversees the overall operations, driving strategic growth and excellence in customer experience. His key responsibilities include leading cross-functional teams, developing operational strategies, and ensuring alignment with business objectives. Notably, his leadership has contributed to enhanced operational efficiency and customer satisfaction.

Career Progression

Pete Martino's career trajectory showcases progressive growth and achievement. Prior to his current role, he held the position of Chief Operating Officer, Americas and Philippines, at STARTEK, and GM & SVP Customer Support Services, also at STARTEK. Earlier in his career, he served as General Manager of North America at Sitel, Senior Director of Outsourcing at Microsoft, and held various senior director roles at Sykes Enterprises. These roles have equipped him with extensive experience in managing large-scale operations, leading global teams, and driving business expansion.

Areas of Expertise

Pete Martino's areas of expertise include customer experience management, operational excellence, outsourcing, team leadership, and strategic planning. He possesses strong technical competencies in process optimization and technology integration, alongside demonstrated leadership and management capabilities.

Professional Impact

Throughout his career, Pete Martino has led numerous initiatives aimed at enhancing operational efficiency, improving customer satisfaction, and driving business growth. His contributions have been marked by significant achievements in process optimization, team performance, and strategic partnerships.

Conclusion

Pete Martino's professional trajectory underscores his commitment to operational excellence, customer experience, and strategic leadership. Currently focused on driving growth and innovation at ResultsCX, he brings a value proposition of expertise, experience, and vision to the table, poised to make a lasting impact in the industry.