Peter Desens

Director - Technical Affairs

Professional Overview

Peter Desens is an accomplished technical and operational leader with over 30 years of experience in the HVAC industry. As the Director of Technical Affairs at ECR International, he oversees a diverse portfolio encompassing technical support, OEM sales, quality control, field engineering, and risk management.

Experience Summary

Current Role

As the Director of Technical Affairs at ECR International, Peter is responsible for managing a talented team and ensuring the seamless integration of critical technical functions. He plays a pivotal role in driving product quality, enhancing customer satisfaction, and mitigating organizational risks. Through his strategic oversight and collaborative approach, Peter has made significant contributions to ECR's continued growth and industry leadership.

Career Progression

Prior to his current role, Peter held various leadership positions at ECR International, including Technical Affairs and OEM Sales Manager, OEM Sales Manager, and Corporate Technical Service Manager and Risk Manager. He also gained valuable experience as the Technical Service Manager and Risk Manager at The Utica Companies, Inc. and as an Engineer and Lab Manager at Utica Boilers, Inc. Throughout his career, Peter has demonstrated a steadfast commitment to driving operational excellence, fostering innovation, and delivering exceptional results.

Academic Background

Peter holds a degree in Mechanical Engineering Technology, obtained through a comprehensive program spanning SUNY Canton, MVCC, and SUNY IT.

Areas of Expertise

• Technical support and customer service

• OEM sales and account management

• Quality control and assurance

• Field engineering and troubleshooting

• Risk management and mitigation

• Cross-functional team leadership and collaboration

Professional Impact

Under Peter's leadership, ECR International has consistently maintained high levels of product quality, customer satisfaction, and operational efficiency. He has spearheaded initiatives that have resulted in streamlined processes, enhanced risk-mitigation strategies, and the successful launch of new product lines. Peter's industry expertise and dedication to continuous improvement have cemented his reputation as a valuable asset to both ECR International and the HVAC sector.

Conclusion

With his extensive technical knowledge, proven leadership skills, and unwavering commitment to excellence, Peter Desens is well-positioned to continue driving impactful results for ECR International. His strategic vision and collaborative approach make him a trusted advisor and valued contributor to the organization's ongoing success.