Professional Summary
Professional Overview
Peter Kotsonis is an experienced Executive Consultant specializing in Customer Experience and Innovation Strategy. With a strong background in design, research, and strategy, he works with organizations to create transformative customer experiences and drive sustainable innovation.
Experience Summary
Current Role
As an Executive Consultant at STORYLINE, Peter is responsible for guiding clients through the complex challenges of customer experience and innovation strategy. He leverages his expertise in foresight, trends, and people research to help organizations develop forward-thinking solutions that put the customer at the center. Through his collaborative approach, Peter works closely with cross-functional teams to uncover insights, ideate novel concepts, and implement impactful initiatives.
Career Progression
Prior to his current role, Peter held senior positions at leading organizations such as Philips, Dell, and Altitude (acquired by Accenture). As a Senior Consultant at Philips, he spearheaded foresight, trends, and people research to inform the company's strategic decision-making. At Dell, he served as an Experience Design Strategist, crafting innovative user experiences and shaping the brand's design vision. Earlier in his career, Peter worked as a Design Strategist at Altitude, Inc. and a Senior Brand Experience Designer at Kids II, honing his skills in design, branding, and customer-centric innovation.
Academic Background
Peter holds a BFA in Industrial Design from the Rochester Institute of Technology. He further expanded his expertise in customer experience by completing the Walt Disney World College Program. More recently, he earned a Graduate certificate in the Goldman Sachs 10,000 Small Businesses Program from the Wharton School at Babson College.
Areas of Expertise
- Customer experience strategy and design
- Innovation strategy and implementation
- Foresight, trends, and people research
- Design thinking and user-centered approaches
- Cross-functional collaboration and leadership
- Strategic consulting and client relationship management
Professional Impact
Throughout his career, Peter has contributed to the transformation of customer experiences and the development of innovative solutions across various industries. He has led the ideation and implementation of impactful initiatives that have driven measurable improvements in customer satisfaction, brand loyalty, and business performance.
Conclusion
With his extensive experience, Peter Kotsonis is a respected Executive Consultant who helps organizations navigate the evolving landscape of customer experience and innovation. His dedication to client success, combined with his strategic vision and multidisciplinary expertise, positions him as a valuable partner in driving organizational growth and differentiation.
