Petra Hageman

Project Manager a.i., Sleep Coach, and Senior WFM Consultant

Professional Overview

Petra Hageman is an experienced project manager, sleep coach, and workforce management (WFM) consultant with a diverse background spanning various industries. She excels at managing complex projects, optimizing workforce operations, and helping individuals and organizations achieve their goals through effective sleep and productivity strategies.

Current Roles

Project Manager a.i. at Yource Group (2024-10-01 to Present)

• Responsible for overseeing the successful delivery of multiple high-impact projects within the organization

• Collaborates cross-functionally to ensure project objectives are aligned with business strategies and stakeholder requirements

• Implements robust project management methodologies to drive efficiency, mitigate risks, and achieve desired outcomes

Sleep Coach at Sparkle Joy (2023-04-01 to Present)

• Provides personalized sleep coaching services to individuals and corporate clients

• Helps clients improve sleep quality, reduce stress, and boost overall well-being through evidence-based techniques

• Develops and delivers engaging workshops and training programs to promote healthy sleep habits

Senior WFM Consultant at BrightContact (2022-01-01 to Present)

• Advises clients on the optimization of their workforce management strategies and processes

• Leverages data-driven insights to recommend solutions that enhance productivity, customer experience, and cost-efficiency

• Collaborates with cross-functional teams to implement and monitor the success of WFM initiatives

Career Progression

Petra's diverse career journey has spanned various roles, including Manager Customer Support a.i. at VVV Cadeaukaarten, Transitiemanager Planning a.i. at Holland Casino, Solutions Consultant a.i. at NICE Ltd, Head of Customer Service at Tripaneer, and Workforce Planning Manager at Booking.com. Throughout her career, she has demonstrated a strong track record of driving positive change, improving operational efficiency, and delivering exceptional results for her employers.

Academic Background

Petra holds a Bachelor's degree in Business Administration from the University of Amsterdam, where she specialized in project management and organizational development.

Areas of Expertise

• Project management and delivery

• Workforce optimization and analytics

• Sleep coaching and well-being strategies

• Customer service and operations management

• Data-driven decision-making and problem-solving

• Cross-functional collaboration and stakeholder management

Professional Impact

Petra's contributions have had a significant impact on the organizations she has been a part of. As a project manager, she has successfully led the implementation of several high-profile initiatives, resulting in improved operational efficiency, enhanced customer experiences, and increased profitability. Her expertise in sleep coaching has also helped numerous individuals and corporate clients improve their overall well-being and productivity.

Conclusion

With her extensive experience, diverse skill set, and unwavering commitment to excellence, Petra Hageman is poised to continue making a meaningful impact in her current and future endeavors. As a versatile professional, she is dedicated to helping organizations and individuals achieve their goals through effective project management, workforce optimization, and sleep-related interventions.