Petru Sofianu

Customer Support Team Lead
Ilfov County, Romania

Professional Overview

Petru Sofianu is an experienced customer support professional with a strong background in the gaming industry. As the Customer Support Team Lead at Ezugi, he is responsible for overseeing a team of customer service representatives, ensuring efficient and effective support for the company's clients.

Experience Summary

Current Role

As the Customer Support Team Lead at Ezugi, Petru is responsible for managing a team of customer service representatives, developing and implementing strategies to enhance the overall customer experience. He oversees the daily operations of the support team, including task assignments, performance monitoring, and process optimization. Under his leadership, the customer support team has consistently maintained high satisfaction rates and reduced response times, contributing to Ezugi's reputation for exceptional client service.

Career Progression

Prior to his current role, Petru served as the Shift Manager Global Support at Ezugi, where he was instrumental in streamlining the company's global customer support operations. He previously held the position of Global CS Representative at Ezugi, where he provided frontline support to clients, demonstrating a deep understanding of the gaming industry and a customer-centric approach. Earlier in his career, Petru gained valuable experience as an Acting Asst. casino manager at Carnival Corporation and as a Crupier/Supervisor at Marriott Grand Casino.

Academic Background

Petru holds a Bachelor's degree in Business Management, which has provided him with a solid foundation in organizational operations, strategic planning, and customer service management.

Areas of Expertise

• Customer service management and team leadership

• Gaming industry operations and regulations

• Problem-solving and process optimization

• Effective communication and stakeholder management

• Performance monitoring and employee development

Professional Impact

Throughout his career, Petru has consistently demonstrated his ability to drive process improvements and enhance customer satisfaction. As the Customer Support Team Lead at Ezugi, he has implemented innovative strategies that have resulted in increased efficiency, reduced response times, and improved client retention. His dedication to providing exceptional customer service and his strong leadership skills have earned him the respect of his team and the trust of Ezugi's clients.

Conclusion

With his extensive experience in the gaming industry and his proven track record of leading successful customer support teams, Petru Sofianu is a valuable asset to Ezugi. His commitment to excellence and his ability to drive continuous improvement make him a key contributor to the company's ongoing success.