Pia Mendoza
Vice President Operations, Metro Manila, Philippines
Professional Overview
Pia Mendoza is an experienced operations executive with a proven track record of driving business growth and operational efficiency in the fintech and financial services industries. As the Vice President of Operations at Paynamics Technologies Inc., she oversees the company's end-to-end merchant service delivery, ensuring seamless customer experiences and optimized operational processes.
Experience Summary
Current Role
As the Vice President of Operations at Paynamics Technologies Inc. since 2024, Pia is responsible for leading the company's operational strategy and execution. She oversees a team of professionals dedicated to delivering exceptional merchant services, including merchant onboarding, transaction processing, and customer support. Under her leadership, Paynamics has streamlined its operations, resulting in improved service delivery and enhanced customer satisfaction.
Career Progression
Prior to her current role, Pia held various leadership positions in the fintech and financial services sectors. She served as the Merchant Service Delivery Head at Paynamics Technologies Inc., where she played a crucial role in optimizing the company's merchant service operations. Additionally, she served as the Business Development FIAT Lead at Coins.ph and the Channels Lead for Bank Partnerships and Wallet Infrastructure at ShopeePay, contributing to the growth and development of these organizations. Pia's earlier experience includes roles in treasury and project management at AIA Philippines, as well as a publishing specialist position at Thomson Reuters.
Academic Background
Pia holds a Bachelor's degree in Business Administration from the University of the Philippines, where she graduated with distinction.
Areas of Expertise
- Operational excellence and process optimization
- Merchant service delivery and customer experience management
- Fintech and financial services industry expertise
- Strategic planning and business development
- Cross-functional team leadership and collaboration
Professional Impact
During her tenure at Paynamics, Pia has played a pivotal role in streamlining the company's merchant service delivery operations, leading to a significant reduction in processing times and an improvement in customer satisfaction metrics. Her strategic vision and operational expertise have enabled Paynamics to enhance its competitiveness in the Philippine fintech market, positioning the company as a trusted partner for merchants.
Conclusion
With her extensive experience in the fintech and financial services industries, Pia Mendoza is a seasoned operations executive who is well-equipped to drive continued growth and operational excellence at Paynamics Technologies Inc. Her strong leadership, industry expertise, and commitment to operational optimization make her a valuable asset to the company and its clients.
