Professional Overview

Pinar Yavuz is a seasoned professional currently serving as a Customer Journey and Service Design Supervisor at Garanti BBVA in Istanbul, Turkey. Her key expertise areas include customer journey design, service design, and performance management, with a strong focus on the banking and financial services industry.

Experience Summary

Current Role

As a Customer Journey and Service Design Supervisor, Pinar is responsible for designing and implementing customer-centric services and processes. Her key responsibilities include leading cross-functional teams, analyzing customer feedback, and developing strategies to enhance customer experience. Although specific achievements in her current role are not detailed, her position underscores her expertise in service design and customer journey management.

Career Progression

Pinar's career has been marked by progressive roles, starting as a pollster at the Turkish Statistical Institute in 2011. She later interned at the same institution in 2015. Her banking career began at Şekerbank T.A.Ş., where she held various positions, including Foreign and Treasury Operations Assistant Specialist, Performance Management Specialist, and Profitability Systems Assistant Manager. These roles have equipped her with a deep understanding of banking operations, performance management, and profitability systems.

Areas of Expertise

Pinar's expertise spans several areas, including:

• Customer Journey Design: She is skilled in analyzing customer needs and designing experiences to meet those needs.

• Service Design: Pinar has experience in creating user-centered services that enhance customer satisfaction.

• Performance Management: Her background in banking has provided her with insights into managing and improving performance metrics.

• Leadership and Management: Through her supervisory role, Pinar has demonstrated the ability to lead teams and manage projects effectively.

Professional Impact

While specific projects or initiatives are not detailed, Pinar's work in customer journey and service design at Garanti BBVA is likely contributing to improved customer satisfaction and loyalty. Her experience in performance management and profitability systems also positions her to make significant contributions to operational efficiency and financial performance.

Conclusion

Pinar Yavuz's professional trajectory showcases a dedicated and skilled individual with a strong background in customer-centric service design and banking operations. Currently focused on enhancing customer journeys, her value proposition lies in her ability to analyze complex customer needs, design innovative services, and lead teams towards achieving these goals. With her expertise and experience, Pinar is well-positioned to drive positive change and growth in the banking and financial services sector.