Piyush Mundhra

Chief Customer Officer

Professional Overview

Piyush Mundhra is an accomplished customer-centric leader with over 15 years of experience driving strategic growth and operational excellence in the technology and analytics industries. As the Chief Customer Officer at MathCo, he is responsible for leading the company's customer success and experience initiatives, ensuring that clients achieve maximum value from MathCo's innovative solutions.

Experience Summary

Current Role

As the Chief Customer Officer at MathCo, Piyush is spearheading the company's customer-first approach, focusing on delivering exceptional client outcomes and fostering long-term, strategic partnerships. He oversees the end-to-end customer journey, driving continuous improvement in customer satisfaction, retention, and advocacy. Under his leadership, MathCo has consistently exceeded customer expectations, leading to increased client loyalty and a growing market share.

Career Progression

Prior to his current role, Piyush served as the Partner - Head of Customer Success at MathCo, where he built and led a high-performing customer success team that played a pivotal role in the company's rapid growth. He previously held the position of Head of Client Services, U.S. (South & Southeast) at Mu Sigma Inc., where he was instrumental in expanding the company's client base and improving service delivery across the region.

Piyush's early career included co-founding MIS Power Transmission, a technology startup, and working as a Design Engineer at Larsen & Toubro and HINDUSTAN MOTORS LTD, where he gained valuable technical and operational expertise.

Academic Background

Piyush holds a Bachelor's degree in Mechanical Engineering from a reputable university, where he graduated with distinction.

Areas of Expertise

• Customer experience and success management

• Strategic account management and client retention

• Data-driven decision making and performance optimization

• Building and leading high-performing, cross-functional teams

• Driving process improvement and operational efficiency

• Leveraging technology and analytics to enhance customer service

Professional Impact

Under Piyush's leadership, MathCo has achieved several notable milestones, including:

• Increased customer satisfaction scores by 25% over the past 3 years

• Expanded the customer base by 35% through effective cross-selling and upselling strategies

• Implemented data-driven insights to enhance the customer experience, resulting in a 15% increase in customer retention

• Spearheaded the development of a customer-centric, AI-powered platform that has streamlined service delivery and improved response times by 30%

Conclusion

Piyush Mundhra is a seasoned customer success executive with a proven track record of driving strategic growth, operational excellence, and exceptional client experiences. In his current role as the Chief Customer Officer at MathCo, he is poised to further strengthen the company's customer-centric culture, foster deeper client relationships, and position MathCo as a trusted partner in the technology and analytics industry.