Professional Summary
Professional Overview
Ploua Khang is a dedicated Patient Financial Advocate with a background in medical interpretation and healthcare administration. With a strong commitment to patient-centric care, Ploua leverages her expertise in financial assistance, insurance navigation, and cross-cultural communication to empower patients and ensure they receive the support they need.
Experience Summary
Current Role
As a Patient Financial Advocate at North Memorial Health, Ploua plays a pivotal role in helping patients navigate the complex healthcare financial landscape. She works closely with patients to identify and secure appropriate financial assistance programs, guide them through insurance enrollment, and resolve billing-related issues. Ploua's ability to communicate effectively in multiple languages, including Hmong, has been instrumental in breaking down barriers and ensuring equitable access to healthcare services.
Career Progression
Prior to her current role, Ploua served as a Medical Interpreter at North Memorial Health, where she facilitated effective communication between patients and healthcare providers. She also held similar roles at Allina Health and Minnesota Language Connection, demonstrating her versatility and commitment to supporting diverse patient populations. Ploua's background also includes experience as a Marketing Assistant at Prudential Financial and a Pharmacy Technician at CVS Health, which has equipped her with a well-rounded understanding of the healthcare industry.
Academic Background
Ploua holds relevant educational credentials that align with her professional focus. She is a dedicated lifelong learner, continuously expanding her knowledge and skills to better serve her patients.
Areas of Expertise
- Patient financial assistance and insurance navigation
- Cross-cultural communication and language interpretation
- Healthcare administration and patient advocacy
- Pharmacy operations and medication management
- Marketing and client relationship management
Professional Impact
Throughout her career, Ploua has consistently demonstrated her ability to make a meaningful impact on the lives of her patients. By breaking down language and cultural barriers, she has empowered countless individuals to access the healthcare services they need and to achieve better health outcomes. Ploua's commitment to patient-centric care and her willingness to go the extra mile have earned her the admiration of both her colleagues and the communities she serves.
Conclusion
Ploua Khang's diverse background, combined with her passion for patient advocacy and her drive to continuously improve, make her a valuable asset in the healthcare industry. As she continues to grow in her role as a Patient Financial Advocate, Ploua is poised to make a lasting impact on the lives of the patients and communities she serves.
