Professional Summary
Professional Overview
Ploua Khang is a seasoned Patient Financial Advocate with over 8 years of experience in the healthcare industry. Skilled in medical interpretation, patient advocacy, and financial assistance, Ploua is dedicated to improving patient experiences and facilitating equitable access to healthcare services.
Experience Summary
Current Role
As a Patient Financial Advocate at North Memorial Health, Ploua plays a crucial role in guiding patients through the complex healthcare financial landscape. She is responsible for assisting patients in navigating insurance coverage, identifying appropriate financial assistance programs, and resolving billing-related issues. Ploua's empathetic approach and strong communication skills have contributed to her success in advocating for patient needs and ensuring financial barriers do not hinder access to quality care.
Career Progression
Prior to her current role, Ploua served as a Medical Interpreter at North Memorial Health, where she facilitated clear and effective communication between healthcare providers and patients from diverse linguistic backgrounds. She also held Hmong Medical Interpreter positions at Allina Health and Minnesota Language Connection, leveraging her bilingual proficiency to bridge language gaps and improve patient-provider interactions. Additionally, Ploua gained valuable experience in the financial services industry as a Marketing Assistant at Prudential Financial and a Pharmacy Technician at CVS Health.
Academic Background
Ploua holds a bachelor's degree, demonstrating her commitment to continuous learning and professional development. Her academic background provides a solid foundation for her work in the healthcare industry, where she applies her knowledge, problem-solving skills, and attention to detail to deliver exceptional patient-centered care.
Areas of Expertise
- Medical interpretation and translation
- Patient advocacy and financial assistance
- Healthcare system navigation
- Bilingual communication (English and Hmong)
- Customer service and client relationship management
- Attention to detail and problem-solving skills
Professional Impact
Throughout her career, Ploua has made significant contributions to improving patient experiences and ensuring equitable access to healthcare services. As a Medical Interpreter, she played a crucial role in facilitating clear communication between healthcare providers and patients, enabling more informed decision-making and better health outcomes. In her current role as a Patient Financial Advocate, Ploua has helped countless individuals navigate the complex healthcare financial landscape, securing necessary financial assistance and ensuring that patients can focus on their well-being without the added burden of financial concerns.
Conclusion
Ploua Khang's diverse experience, strong interpersonal skills, and unwavering commitment to patient advocacy make her an invaluable asset to the healthcare industry. As she continues to excel in her role as a Patient Financial Advocate, Ploua is poised to make a lasting impact on the lives of the patients she serves, contributing to the overall improvement of healthcare access and outcomes.
