Pooja Durgum

Product Manager | Director of Operations

Professional Overview

Pooja Durgum is a versatile and results-driven professional with a diverse background in product management, operations, and regulatory compliance. She combines her technical expertise, strategic mindset, and customer-centric approach to drive innovation and deliver successful outcomes for her organizations.

Experience Summary

Current Roles

Product Manager, Secureframe (2023-06-01 to Present)

• Responsible for defining and executing the product roadmap, ensuring alignment with business objectives and customer needs

• Collaborates cross-functionally to oversee the entire product lifecycle, from ideation to launch and post-launch optimization

• Leverages data-driven insights to make informed decisions and enhance the user experience

Director of Operations, Rankd (2022-07-01 to Present)

• Leads the operations function, focusing on process optimization, resource management, and ensuring the efficient delivery of services

• Implements strategies to improve operational efficiency, increase scalability, and enhance the overall customer experience

• Collaborates with the leadership team to align operations with the company's strategic goals

Career Progression

Senior Manager, Enterprise Regulatory Compliance Management, Scotiabank (2019-02-01 to 2023-06-01)

• Spearheaded the development and implementation of enterprise-wide regulatory compliance management strategies

• Managed a team of compliance professionals and drove continuous process improvements to enhance the bank's regulatory posture

• Played a crucial role in ensuring the organization's adherence to complex regulatory frameworks and industry best practices

Consultant, Independent Consultant (2017-10-01 to 2021-06-01)

• Provided strategic advisory services to clients across various industries, focusing on operational efficiency, process optimization, and regulatory compliance

• Leveraged data analysis and industry insights to develop customized solutions and drive tangible business outcomes

• Demonstrated strong problem-solving skills and a collaborative approach to project delivery

Academic Background

• Master of Business Administration (MBA), University of Toronto

• Bachelor of Commerce (B.Com), University of Waterloo

Areas of Expertise

• Product Management: Roadmap development, user experience optimization, data-driven decision-making

• Operations Management: Process improvement, resource allocation, scaling strategies

• Regulatory Compliance: Enterprise-wide compliance management, policy development, risk mitigation

• Consulting: Strategic advisory, problem-solving, cross-functional collaboration

Professional Impact

• Developed and implemented a enterprise-wide regulatory compliance management framework at Scotiabank, leading to enhanced risk mitigation and improved regulatory posture

• Spearheaded the transformation of operations at Rankd, driving process optimization and service delivery enhancements

• Provided strategic advisory services to clients across various industries, delivering measurable improvements in operational efficiency and compliance

Conclusion

Pooja Durgum's diverse experience, strategic acumen, and technical expertise position her as a valuable asset in the product management and operations domains. With a proven track record of driving successful outcomes, she is well-equipped to navigate complex challenges and contribute to the growth and success of her organizations.