Professional Overview

Prachi Layak is a seasoned Operations Manager with a strong background in managing operations and customer service. Her current role and responsibilities involve overseeing operational activities, with key expertise areas in logistics, supply chain management, and team leadership, focusing on the logistics and transportation industry.

Experience Summary

Current Role

As the Operations Manager at UPS since 2015, Prachi has been responsible for managing day-to-day operations, overseeing personnel, and ensuring high-quality service delivery. Key responsibilities include strategic planning, process improvement, and team management. Despite limited information on specific achievements, her tenure suggests a strong ability to maintain and improve operational efficiency.

Career Progression

Prachi progressed from a Customer Service Supervisor role at UPS, which she held from 2010 to 2015, to her current position as Operations Manager. This career trajectory indicates growth and recognition of her leadership and operational management skills.

Academic Background

Prachi holds a Master's degree in Business Administration, specializing in Management and Operations from Mumbai University, which she completed from 2014 to 2016. This educational background provides a foundation in business management principles, operations, and leadership.

Areas of Expertise

Her areas of expertise include operational management, customer service, team leadership, and logistics management. While specific technical competencies are not detailed, her experience in operations and customer service suggests proficiency in relevant software and systems used in the logistics industry.

Professional Impact

Due to the lack of specific project or initiative details, the direct impact of her work on the industry or measurable achievements are not quantifiable in this summary. However, her roles at UPS indicate contributions to the efficiency and customer satisfaction goals of the company.

Conclusion

Prachi Layak's professional trajectory shows consistent growth in operational and leadership roles within the logistics industry. Currently focused on managing operations at UPS, she brings value through her experience in team management, operational efficiency, and customer service. With a strong educational background and career progression, Prachi is positioned to continue making significant contributions to her field.