Professional Overview
Prateeksha Kibballi is a seasoned professional currently serving as a Client Experience and Operations Manager at EY in Bengaluru, India. With a strong background in sales, operations, and hospitality management, she possesses key expertise in client experience, operational management, and team leadership, predominantly within the consulting, education, and hospitality industries.
Experience Summary
Current Role
As a Client Experience and Operations Manager at EY, Prateeksha's key responsibilities include managing client relationships, overseeing operational processes, and leading teams to achieve exceptional client experiences. Her achievements in this role are marked by improved client satisfaction and operational efficiency, though specific metrics are not available.
Career Progression
Prateeksha's career trajectory shows significant growth from her early days as a Management Trainee at ITC Hotels to her current role at EY. Notable previous roles include Sales Manager at Unacademy, where she likely contributed to sales strategy and team management, and Manager - Corporate Sales at dnata, indicating experience in corporate sales and client relations. Her progression from assistant manager to manager roles at ITC Hotels highlights her capability in sales management and team leadership.
Academic Background
Prateeksha holds a BHM in Hospitality Administration/Management from Welcomgroup Graduate School of Hotel Administration, Manipal. Her academic foundation in hospitality management has been pivotal in shaping her career, especially in the initial stages.
Areas of Expertise
- Industry-specific Skills: Hospitality management, sales, and operations.
- Technical Competencies: Possibly proficient in CRM software, operational management tools, and team collaboration platforms, though specific technical skills are not detailed.
- Leadership and Management Capabilities: Proven ability to manage teams, lead operations, and enhance client experiences, indicating strong leadership and management skills.
Professional Impact
While specific projects or initiatives are not mentioned, Prateeksha's roles suggest she has contributed to improving sales performance, enhancing client satisfaction, and streamlining operational processes across her career.
Conclusion
Prateeksha Kibballi's professional trajectory is marked by consistent growth and a strong focus on delivering exceptional client experiences and operational efficiency. Currently, her role at EY underscores her expertise in managing client relationships and operational processes. Her value proposition lies in her ability to lead teams, manage operations, and enhance client satisfaction, making her a valuable asset in the consulting and hospitality industries.
