Professional Overview
Prathiup Balan is a seasoned operations manager with a strong background in banking and financial services. As a Senior Operations Manager at Citi, he leverages his expertise in process improvement, team management, and customer service to drive business growth and excellence. His key expertise areas include operational risk management, process re-engineering, and leadership development, with a focus on the banking and financial services industry.
Experience Summary
Current Role
Prathiup Balan currently serves as a Senior Operations Manager at Citi, a position he has held since November 2023. In this role, he is responsible for overseeing daily operations, managing teams, and implementing process improvements to enhance efficiency and customer satisfaction. Although specific achievements in this role are not available, his experience and expertise position him for significant contributions to the organization's success.
Career Progression
Prathiup's career progression is marked by notable roles at Citibank and IDBI Bank. Prior to his current position, he served as a Manager at Citibank from 2019 to 2023, and before that, as an Assistant Manager from 2013 to 2019. Earlier in his career, he was a Relationship Executive at IDBI Bank from 2012 to 2013. These roles have provided him with a deep understanding of banking operations, customer relationship management, and team leadership.
Academic Background
Prathiup holds a Master of Business Administration (MBA) in Human Resources Management/Personnel Administration from the University of Madras, which he completed from 2014 to 2016. He also has a BBM in Business Administration and Management from Sri Krishna Arts & Science College, Coimbatore, obtained from 2008 to 2011. His educational background in business administration and human resources has equipped him with a solid foundation in management principles and practices.
Areas of Expertise
Prathiup's areas of expertise include:
- Industry-specific skills: Banking operations, risk management, and customer service.
- Technical competencies: Process re-engineering, team management, and operational efficiency improvement.
- Leadership and management capabilities: Strategic planning, team leadership, and change management.
Professional Impact
Although specific details on notable projects, industry contributions, or measurable achievements are not provided, Prathiup's extensive experience in banking operations and management positions him as a valuable asset to his organization. His expertise in operational risk management, process improvement, and team leadership contributes to the efficiency and growth of the banking sector.
Conclusion
Prathiup Balan's professional trajectory is marked by steady growth and increasing responsibility in the banking and financial services sector. Currently, as a Senior Operations Manager at Citi, he is focused on leveraging his expertise to drive operational excellence and contribute to the organization's success. With his strong educational background, extensive experience, and areas of expertise, Prathiup offers a unique value proposition as a seasoned operations manager with the ability to lead, manage, and improve processes within the banking industry.
