Praveen Sanubala

Customer Retention, Customer Fulfillment | Hyderabad, Telangana, India

Professional Overview

Praveen Sanubala is a seasoned professional with a strong focus on customer retention and fulfillment. He brings over 8 years of experience in the edutech industry, leveraging his expertise to drive customer satisfaction and loyalty.

Experience Summary

Current Role

Praveen currently serves as the Customer Retention and Customer Fulfillment specialist at Learnpedia Edutech Pvt Ltd, a leading provider of online educational solutions. In this role, he is responsible for developing and implementing effective strategies to retain existing customers and ensure seamless customer experiences. Praveen's dedication to excellence has been instrumental in maintaining high customer satisfaction levels and contributing to the company's growth.

Career Progression

Prior to his current role, Praveen held the position of Quality Assurance Executive at Reverse Logistics Company Pvt. Ltd., where he played a crucial role in enhancing product quality and streamlining customer support processes. This experience has provided him with a well-rounded understanding of the edutech industry and the importance of customer-centric operations.

Academic Background

Praveen holds a Bachelor's degree in Computer Science, which has equipped him with a strong technical foundation and the ability to effectively leverage technology to drive customer-focused solutions.

Areas of Expertise

• Customer retention and loyalty strategies

• Customer experience management

• Quality assurance and process optimization

• Stakeholder engagement and collaboration

• Data analysis and decision-making

Professional Impact

Throughout his career, Praveen has been recognized for his ability to drive measurable improvements in customer satisfaction and retention. At Learnpedia Edutech, he has implemented data-driven strategies that have resulted in a 15% increase in customer retention rates and a 20% reduction in customer churn. His proactive approach and innovative problem-solving skills have made him a valuable asset to the organization.

Conclusion

With his extensive experience, technical expertise, and customer-centric mindset, Praveen is poised to continue making a significant impact in the edutech industry. He is committed to leveraging his skills and knowledge to deliver exceptional customer experiences and contribute to the long-term success of the organizations he serves.