PT

Prince Torkornoo

Sales Development Representative

Prince Torkornoo



Contact Information


  • Name: Prince Torkornoo

  • Role: SDR (Sales Development Representative)

  • Company: evaluagent®

  • Location: Liverpool


Professional Background


Prince Torkornoo is currently serving as a Sales Development Representative (SDR) at evaluagent®, a company specializing in Quality Assurance, Coaching, and Compliance Software for Customer Service and Sales teams. Prince's professional experience includes:

  • Booking Sales Calls: Known for booking over 10 sales calls per week, particularly for agency owners looking to break into tech sales as SDRs.

  • Location of Activity: Primarily operates out of Newcastle Upon Tyne but is officially based in Liverpool.


Company Overview - evaluagent®


General Information


  • Type: Privately Held

  • Founded: 2012

  • Industry: Software Development

  • Headquarters: Middlesbrough, England

  • Company Size: 51-200 employees



Specialties


  • Customer Experience

  • Social Media

  • Customer Insight

  • Quality Assurance

  • First Contact Resolution

  • Surveys

  • Gamification

  • Performance Management

  • Social Commerce

  • Contact Centre

  • Coaching & Training

  • E-Learning

  • Call Centres

  • Workforce Engagement

  • Quality and Compliance


Key Features and Initiatives


EvaluAgent focuses on enhancing contact centre operations through innovative solutions. Some of its recently launched features and initiatives include:
  • Conversation Analytics Exporter: Enables seamless exportation of conversational analytics to Business Intelligence (BI) tools for improved customer interactions and agent performance.

  • Navigating Remote Work Challenges: Provides solutions for managing remote agents effectively, ensuring organic communication and performance tracking.

  • AI Onboarding Guide: An extensive resource to help contact centres implement artificial intelligence efficiently.


Professional Network and Colleagues


Prince Torkornoo works alongside notable professionals at evaluagent®:
  • Paul Wood: CX professional focusing on eNPS, NPS, and CX insights using AI.

  • Garth Hinkel, MBCS: Chief Technology Officer.

  • Jaime Scott: CX leadership expert and keynote speaker.

  • Rob Wilkinson: Specialist in contact centres, CX, EX, AI, and SaaS.


Company Achievements and Goals


EvaluAgent's strategic goals and achievements highlight its commitment to:
  • Driving Business Improvements: Through actionable insights from contact centre data.

  • Remote Collaboration: Implementing regular in-person meetups to build stronger team connections despite being a fully remote company.

  • AI Implementation: Providing comprehensive guides and resources to help businesses adopt AI in their contact centres.


Recent Funding


EvaluAgent has successfully secured funding to support its growth and innovation:
  • Last Round: Series A

  • Date: July 23, 2023

  • Amount: US $20.0M

  • Primary Investor: PeakSpan Capital


By providing comprehensive services and continuously refining their platform to meet evolving industry needs, evaluagent® maintains its position as a leader in the software development space for customer service and sales teams. Prince Torkornoo’s role as an SDR places him at the forefront of these efforts, making him crucial in the company’s ongoing success.