Priscylla Ramos, Customer Success Director
Professional Overview
Priscylla Ramos is an accomplished Customer Success Director with a strong track record of driving client satisfaction and retention for leading technology companies. With over 15 years of experience spanning sales, account management, and customer success roles, she has developed a unique set of skills to help businesses thrive in the digital age.
Experience Summary
Current Role
As the Customer Success Director at Dotdigital, Priscylla is responsible for leading a team of dedicated professionals who ensure the success of the company's enterprise clients. She oversees the implementation of strategic customer success initiatives, facilitates effective communication between clients and cross-functional teams, and continuously optimizes processes to enhance the overall customer experience.
Career Progression
Prior to her current role, Priscylla served as a Customer Success Manager at Dotdigital, where she directly managed a portfolio of key accounts and delivered tailored solutions to drive measurable business outcomes. She also brings valuable experience from her previous roles as a Key Account Manager at Statista, an Enterprise Account Executive at Validity Inc., and a Business Development Specialist at HERE Technologies. Priscylla's diverse background has enabled her to develop a deep understanding of the challenges and opportunities facing businesses in the technology and data industries.
Academic Background
Priscylla holds a Bachelor's degree in Business Administration from the University of South Florida, with a specialization in Marketing. Her academic achievements reflect her commitment to continuous learning and professional development.
Areas of Expertise
- Customer success and retention strategies
- Account management and client relationship building
- Data-driven decision making and performance optimization
- Cross-functional collaboration and team leadership
- Business development and sales strategy
- Industry expertise in SaaS, marketing automation, and data analytics
Professional Impact
Throughout her career, Priscylla has consistently demonstrated her ability to drive tangible business results for her clients. In her previous role as a Customer Success Manager at Dotdigital, she successfully managed a portfolio of enterprise-level accounts, achieving an average client retention rate of 95% and contributing to a significant increase in customer lifetime value.
Conclusion
Priscylla Ramos is a seasoned Customer Success Director with a proven track record of delivering exceptional results for her clients. Her deep industry knowledge, strategic mindset, and strong leadership skills make her a valuable asset to any organization looking to optimize their customer success operations and drive long-term growth.
