Professional Overview

Priti Jethwa is a quality assurance professional with a strong background in the financial services industry, currently serving as a Quality Assurance specialist at Barclays in England, United Kingdom. Her key expertise areas include quality assurance, complaint handling, and customer relations, with a primary industry focus on banking and financial services.

Experience Summary

Current Role

Priti Jethwa is currently working as a Quality Assurance specialist at Barclays, a position she has held since November 2014. Her key responsibilities include ensuring the quality of services provided by the company, identifying areas for improvement, and implementing quality control measures. Notably, she has been instrumental in maintaining high standards of service quality, contributing to the company's reputation and customer satisfaction.

Career Progression

Priti Jethwa's career progression is marked by notable previous roles that have contributed to her growth and expertise. She has worked as a Quality Assurance Team Leader, Quality Assurance Assessor, Adjudicator, and Actuarial Technician across various organizations, including Barclays, Financial Ombudsman Service, Lloyds Banking Group, and HCL Insurance BPO Services Ltd. Her career trajectory demonstrates significant growth, with key achievements including successful complaint resolutions, quality control implementations, and team leadership.

Areas of Expertise

Priti Jethwa's areas of expertise include:

• Industry-specific skills: Quality assurance, complaint handling, and customer relations in the banking and financial services sector.

• Technical competencies: Proficient in quality control measures, service quality standards, and regulatory compliance.

• Leadership and management capabilities: Proven experience in team leadership, quality assurance, and customer relations management.

Professional Impact

Throughout her career, Priti Jethwa has made notable contributions to her organizations, including successful quality control implementations, effective complaint resolutions, and enhancements to customer satisfaction. While specific metrics are not available, her dedication to quality assurance and customer relations has undoubtedly had a positive impact on the companies she has worked with.

Conclusion

Priti Jethwa's professional trajectory is characterized by a strong commitment to quality assurance, customer relations, and continuous improvement. Currently focused on her role as a Quality Assurance specialist at Barclays, she brings significant value through her expertise, leadership capabilities, and industry-specific skills. Her professional journey underscores a consistent theme of growth, expertise, and contributions to the banking and financial services industry.