Priyambad Pattanayak - [24]7.ai
Personal Profile
Name: Priyambad Pattanayak
Role: Director of Marketing
Company: [24]7.ai
Location: Bengaluru, Karnataka, India
Education: Great Lakes Institute of Management
LinkedIn Profile: [LinkedIn](https://in.linkedin.com/in/priyambad)
Professional Background
Priyambad Pattanayak is a seasoned professional in Product Marketing with a focus on Industry Analyst Relations, CX Transformation, Conversational AI, and B2B SaaS. He has been acknowledged for his contributions and leadership in several marketing campaigns and initiatives.
Key Achievements and Activities
1. Awards and Recognitions:
- [24]7.ai HUM Award for Excellence in Teamwork (Aug 17, 2022).
- The company won multiple Golds at the US Customer Experience Awards 2024, showcasing the strength of [24]7.ai’s CX portfolio.
2. Major Initiatives and Events:
- Task Mining Playbook: Spearheaded the presentation of the first-ever Task Mining Playbook by Everest Group, highlighting industry trends and best practices (2 years ago).
- Hosted a LinkedIn Live Event featuring Forrester, focusing on the disruption of traditional contact center training programs by generative AI (4 months ago).
- Led efforts to unveil the [24]7 Engagement Cloud, which won the 2023 Future of Work Agent Experience Award by TMC.
3. Marketing Campaigns:
- Promoted dynamic and personalized video ads through [24]7 Target, emphasizing the next level of brand experience personalization.
- Advocated for the use of Interaction Analytics As A Service, discussing its impact on reshaping agent performance and ensuring service quality.
Recent Professional Posts and Thought Leadership
- Expresses excitement about the evolving landscape of Generative AI and its implications for customer experience (Dec 5, 2023).
- Emphasizes the importance of Personalization in marketing and consumer engagement.
- Shares insights from various industry events, notably a recent Forrester Predictions event, discussing trends in buyer personas, technology impacts, and customer marketing.
Company Overview: [24]7.ai
Industry: Customer acquisition and engagement software and services
Followers on LinkedIn: 211,699
Key Focus Areas:
- CX Transformation
- AI-powered customer interactions
- Contact Center Solutions
Publications and Blogs
Priyambad Pattanayak has contributed to the [24]7.ai blog, discussing topics like:
- Data and Security: Product innovations and quarterly highlights.
- The Power of Micro-Moments: Crafting standout customer experiences through precise and timely interactions.
Professional Network
- Active engagement with industry leaders, colleagues, and analysts such as Jeetu Narayan, Vasupradha S., and Kartar Saxena.
- Frequent participation in digital transformation discussions and CX webinars.
Contact Information
For further engagement or sales inquiries, Priyambad Pattanayak can be reached through his professional LinkedIn profile: [LinkedIn Profile](https://in.linkedin.com/in/priyambad).
This comprehensive profile encapsulates Priyambad Pattanayak's role and achievements at [24]7.ai, providing valuable insights for stakeholder engagement and potential business collaborations.
