Priyanka Ahluwalia
Senior Manager, Workforce Solutions | London, England, United Kingdom
Professional Overview
Priyanka Ahluwalia is an accomplished Senior Manager of Workforce Solutions at Amazon, leveraging over 15 years of expertise in the staffing and operations industry. She specializes in optimizing workforce strategies, driving process improvements, and delivering exceptional client and employee experiences.
Experience Summary
Current Role
As Senior Manager of Workforce Solutions at Amazon, Priyanka oversees the design and implementation of innovative staffing solutions to support the company's rapidly growing global operations. In this role, she is responsible for:
- Leading a team of workforce management professionals to ensure optimal staffing levels and skill alignment across Amazon's fulfillment centers
- Developing and deploying data-driven strategies to enhance workforce productivity, reduce labor costs, and improve employee satisfaction
- Collaborating cross-functionally with business leaders to identify and address evolving workforce challenges
- Driving process improvements and automation initiatives to streamline workforce planning and service delivery
Under Priyanka's leadership, her team has achieved a 20% increase in workforce productivity and a 15% reduction in labor costs across multiple Amazon fulfillment centers.
Career Progression
Prior to joining Amazon, Priyanka held progressive leadership roles at Kelly, a global workforce solutions provider. As Director of Staffing Solutions, she led the design and implementation of customized staffing programs for a diverse portfolio of clients, delivering an average of 25% year-over-year revenue growth. In her previous role as Director of Service Operations, she spearheaded the digitalization of key operational processes, resulting in a 30% improvement in service delivery efficiency.
Priyanka began her career at GENPACT, where she served as an Operations Manager, honing her skills in process optimization and workforce management.
Academic Background
Priyanka holds a Bachelor's degree in Business Administration from the University of Delhi, India, where she graduated with distinction.
Areas of Expertise
- Workforce planning and management
- Staffing and talent acquisition strategies
- Process improvement and operational optimization
- Data analysis and business intelligence
- Cross-functional collaboration and stakeholder management
- Change management and organizational transformation
Professional Impact
Throughout her career, Priyanka has consistently delivered measurable business impact through her innovative workforce solutions and process-driven approach. She is recognized as a thought leader in the staffing and operations industry, frequently invited to speak at industry conferences and contribute to leading publications.
Conclusion
With her deep industry expertise, data-driven decision-making, and proven track record of driving operational excellence, Priyanka Ahluwalia is poised to continue making significant contributions to Amazon's workforce strategy and overall business success.
