Puspita Chowdhury

Chief Operating Officer (COO)

Mumbai, Maharashtra, India

Professional Overview
Puspita Chowdhury is an accomplished operations and management professional with over 8 years of experience in diverse industries. As the Chief Operating Officer (COO) at White Globe Group Pvt Ltd, she is responsible for driving operational excellence, optimizing processes, and spearheading strategic initiatives to propel the organization's growth and efficiency.

Experience Summary

Current Role
As the COO at White Globe Group, Puspita oversees the day-to-day operations, ensuring seamless coordination across various business functions. She has been instrumental in implementing lean management practices, streamlining workflows, and fostering a culture of continuous improvement. Under her leadership, the company has achieved significant operational efficiencies, resulting in a 15% increase in productivity and a 12% reduction in operational costs.

Career Progression
Prior to her current role, Puspita held various leadership positions, including Process Quality Analyst at WhiteHat Jr, Key Account Manager at Cure.Fit and Snap Fitness 24/7, and Analyst at Iron Mountain and Deutsche Bank. Throughout her career, she has demonstrated a strong ability to drive process optimization, enhance customer experiences, and contribute to the overall success of the organizations she has been a part of.

Academic Background
Puspita holds a Master's degree in Business Administration from the prestigious Indian Institute of Management, Calcutta, where she specialized in Operations Management and Supply Chain. She is also a certified Six Sigma Black Belt, further enhancing her expertise in driving operational excellence.

Areas of Expertise

• Operations Management

• Process Improvement and Optimization

• Strategic Planning and Implementation

• Lean Management Practices

• Data-driven Decision Making

• Cross-functional Collaboration

• Leadership and Team Development

Professional Impact
Puspita's contributions have been recognized both within her organization and the wider industry. She has successfully led the implementation of a robust quality management system, resulting in a 20% reduction in customer complaints and a 95% customer satisfaction rating. Additionally, she has spearheaded several initiatives to foster a culture of innovation, leading to the development of several proprietary process improvements that have been adopted industry-wide.

Conclusion
Puspita Chowdhury's extensive experience, strategic vision, and proven track record of driving operational excellence make her a valuable asset to White Globe Group Pvt Ltd. As the COO, she continues to guide the organization towards greater efficiency, profitability, and market leadership, cementing her reputation as a versatile and impactful operations professional.