Professional Overview
Puvana Subramaniam is a seasoned Operations Manager currently based in Shah Alam, Malaysia, with a strong background in managing customer support and operations across various industries. Her current role and responsibilities involve overseeing daily operations, with key expertise areas in customer service, team management, and process improvement, focusing on the customer service and operations industry.
Experience Summary
Current Role
As the Operations Manager at Concentrix since July 2022, Puvana is responsible for managing operational teams, improving process efficiencies, and ensuring high-quality customer service. Her key responsibilities include strategic planning, team leadership, and performance management. Although specific achievements in this role are not detailed, her experience in similar positions suggests a strong ability to lead teams and enhance operational effectiveness.
Career Progression
Puvana's career trajectory shows progressive growth from team specialist roles to leadership positions. Notable previous roles include Head Of Customer Support at Gem Rewards, Customer Service Manager at Atlas Copco and DKSH Healthcare, and Team Manager at Astro. These positions have equipped her with extensive experience in customer service, team management, and operational improvement. Key achievements and contributions in these roles are not specified, but her consistent advancement indicates a high level of competence and adaptability.
Academic Background
Puvana holds a Master of Business Administration (MBA) from Lincoln University College and a Bachelor of Communication in Mass Communication/Media Studies from Universiti Putra Malaysia. These qualifications provide a strong foundation in business management and communication, relevant to her career in operations and customer service.
Areas of Expertise
Her expertise includes industry-specific skills in customer service and operations management, technical competencies in team leadership and performance management, and strong leadership and management capabilities. Although specific technical skills are not mentioned, her background suggests proficiency in areas necessary for operations management.
Professional Impact
While specific projects, initiatives, or measurable achievements are not detailed, Puvana's career progression and the responsibilities of her roles imply significant contributions to the operational efficiency and customer service quality of her employers.
Conclusion
Puvana Subramaniam's professional trajectory is marked by consistent growth and a strong focus on operations management and customer service. Currently, as an Operations Manager, she continues to leverage her expertise to drive operational excellence. Her value proposition lies in her ability to lead teams, improve processes, and enhance customer service quality, making her a valuable asset in her current and future roles.
