Rachael Kern, Partner Success Manager
Professional Overview
Rachael Kern is an experienced Partner Success Manager with a strong background in customer service, client relationship management, and technical support. She specializes in fostering productive partnerships and delivering tailored solutions to help her clients achieve their business goals.
Experience Summary
Current Role
As the Partner Success Manager at NMI, Rachael is responsible for managing and growing the company's key partner relationships. In this role, she serves as the primary point of contact for her assigned partner portfolio, working closely with them to understand their unique needs and challenges. Rachael leverages her technical expertise and customer-centric approach to provide personalized support, facilitate seamless integrations, and drive successful outcomes for her partners.
Career Progression
Prior to her current position, Rachael held various roles at NMI, including Integration Support Specialist, where she honed her skills in resolving technical issues and ensuring smooth onboarding experiences for clients. Before joining NMI, she served as the Customer Care Manager at EdLink, LLC, where she led a team of customer service representatives and implemented process improvements that resulted in enhanced client satisfaction.
Rachael's early career was marked by her dedication and adaptability, as she progressed from an Application Specialist to a Team Leader at CAEL, a leading provider of educational services. Her strong interpersonal skills, combined with her ability to effectively communicate complex information, have been instrumental in her success throughout her professional journey.
Academic Background
Rachael holds a Bachelor's degree in Business Administration from the University of Michigan, where she graduated cum laude. Her academic achievements and diverse coursework have provided a solid foundation for her career in the technology and customer service industries.
Areas of Expertise
- Partner relationship management
- Client onboarding and support
- Technical integration and troubleshooting
- Process optimization and workflow improvement
- Team leadership and performance management
Professional Impact
Rachael's consistent track record of delivering exceptional customer service and driving successful partner outcomes has earned her a reputation as a trusted and valuable asset within the NMI organization. Her ability to navigate complex technical challenges, coupled with her commitment to maintaining open communication and fostering collaborative relationships, has contributed to the company's continued growth and success.
Conclusion
With her extensive experience, strong technical skills, and unwavering dedication to her clients, Rachael is well-positioned to continue making a meaningful impact as the Partner Success Manager at NMI. Her commitment to excellence and her passion for helping her partners achieve their goals make her a valuable member of the team.
