Rachel Franckiewicz
Owner, Medical Debtors Services
Professional Overview
Rachel Franckiewicz is the Owner of Medical Debtors Services, a specialized firm providing comprehensive debt management and recovery solutions to healthcare providers in Johannesburg, South Africa. With over 12 years of industry experience, Rachel has developed deep expertise in medical debt collection, patient account management, and revenue cycle optimization.
Experience Summary
Current Role
As the Owner of Medical Debtors Services since 2009, Rachel is responsible for overseeing all aspects of the firm's operations, including strategy development, client engagement, and team leadership. Under her guidance, the company has established a strong reputation for delivering personalized, ethical debt recovery services that prioritize patient satisfaction and client profitability. Rachel's strategic vision and commitment to innovation have enabled the firm to consistently exceed industry benchmarks for collection rates and customer satisfaction.
Career Progression
Prior to founding Medical Debtors Services, Rachel held various leadership roles within the healthcare finance sector, including Patient Accounts Manager and Revenue Cycle Specialist at a large regional hospital network. In these positions, she honed her expertise in patient financial services, revenue cycle optimization, and compliance with industry regulations. Rachel's hands-on experience in the healthcare industry has equipped her with a deep understanding of the unique challenges and priorities faced by her clients, allowing her to provide tailored, impactful solutions.
Academic Background
Rachel holds a Bachelor of Commerce degree in Accounting from the University of Johannesburg, where she graduated with Distinction. She is also a certified Public Accountant (CPA) and maintains memberships with the South African Institute of Chartered Accountants (SAICA) and the Healthcare Financial Management Association (HFMA).
Areas of Expertise
- Medical debt collection and recovery
- Patient account management and revenue cycle optimization
- Healthcare finance and reimbursement
- Regulatory compliance and risk management
- Strategic business planning and operations management
- Team leadership and client relationship management
Professional Impact
Under Rachel's leadership, Medical Debtors Services has achieved remarkable success, consistently recovering over 90% of outstanding medical debts for its clients and maintaining a net promoter score of 85% or higher. The firm's innovative approach to data-driven debt management has enabled healthcare providers to reduce bad debt expenses, improve cash flow, and focus on delivering high-quality patient care.
Conclusion
With her extensive expertise, strategic vision, and unwavering commitment to ethical business practices, Rachel Franckiewicz is a respected leader in the medical debt recovery industry. As the Owner of Medical Debtors Services, she continues to drive innovation, foster strong client relationships, and deliver exceptional results that positively impact the healthcare ecosystem in South Africa.
