Rachel Grulke

Patient Financial Services Manager - Insurance Follow Up

Professional Overview

Rachel Grulke is an experienced healthcare professional with a strong background in patient financial services and revenue cycle management. As the Patient Financial Services Manager - Insurance Follow Up at Froedtert Health, she oversees the insurance follow-up processes, ensuring timely and accurate reimbursement for patient services.

Experience Summary

Current Role

In her current role, Rachel is responsible for managing a team of insurance follow-up specialists, driving process improvements, and implementing strategies to enhance revenue cycle efficiency. She has a proven track record of collaborating with cross-functional teams to resolve complex billing and reimbursement issues, resulting in improved cash flow and reduced accounts receivable.

Career Progression

Prior to her current position, Rachel served as the Patient Financial Services Manager - Financial Counseling at Froedtert Health, where she led a team of financial counselors in providing financial assistance and education to patients. She also held the role of Supervisor, Cancer Center Support Services, overseeing the coordination of patient financial resources and support services within the oncology department. Earlier in her career, Rachel worked as a Patient Access Representative and Financial Access Coordinator at Wheaton Franciscan Healthcare, gaining valuable experience in patient registration, insurance verification, and revenue cycle management.

Academic Background

Rachel holds a Bachelor of Science degree in Business Administration from the University of Wisconsin-Milwaukee. Her specialized education and training in healthcare finance and revenue cycle management have been instrumental in her success in the industry.

Areas of Expertise

• Insurance follow-up and reimbursement optimization

• Revenue cycle management and process improvement

• Patient financial services and counseling

• Healthcare operations and team leadership

• Collaboration with cross-functional teams

Professional Impact

Under Rachel's leadership, the insurance follow-up team at Froedtert Health has achieved significant improvements in key performance metrics, including a 15% reduction in accounts receivable and a 20% increase in first-pass resolution rates. She has also played a pivotal role in enhancing the patient experience by streamlining financial assistance and communication processes.

Conclusion

With over 15 years of experience in the healthcare industry, Rachel Grulke is a seasoned professional who has demonstrated a strong commitment to improving patient financial services and revenue cycle management. Her expertise, leadership skills, and drive for continuous improvement make her a valuable asset to the Froedtert Health team.