Professional Overview

Rachel Icasiano is a seasoned professional currently serving as the Global Customer Experience Manager, leveraging her expertise to drive customer-centric strategies and enhance overall experience. Her key expertise areas include customer experience management, marketing, and fleet management, with a strong industry focus on energy and fuels.

Experience Summary

Current Role

As the Global Customer Experience Manager at Shell, Rachel is responsible for developing and implementing customer experience strategies, leading cross-functional teams, and driving business growth through customer satisfaction. Her key responsibilities include managing customer feedback, identifying areas for improvement, and collaborating with internal stakeholders to rollout enhancements. Although specific achievements are not provided, her current role underscores her capability to lead and manage global customer experience initiatives.

Career Progression

Rachel's career trajectory at Shell showcases progressive growth and increasing responsibilities. Notable previous roles include Global Fleet Marketing Manager, Mobility Services Manager - Asia, Fleet Solutions Marketing Manager, Commercial Fuels Key Account Manager, and LPG Sales Account Manager. Each role has contributed to her expertise in marketing, customer management, and the energy sector, demonstrating her adaptability and capability to handle diverse challenges.

Academic Background

Rachel holds a Master of Business Administration from Ateneo de Manila University and a Bachelor of Science in Marketing Management from De La Salle University. These academic achievements underscore her strong educational foundation in business and marketing.

Areas of Expertise

Rachel's areas of expertise include customer experience management, marketing strategy, fleet management, sales account management, and team leadership. Her technical competencies span market analysis, customer feedback management, and strategic planning. Additionally, she possesses strong leadership and management capabilities, having led cross-functional teams and driven business initiatives forward.

Professional Impact

While specific details on notable projects or initiatives are not provided, Rachel's progression and roles within a major energy company like Shell indicate her significant contributions to the industry. Her ability to manage customer experience, lead marketing efforts, and drive business growth positions her as a valuable professional in her field.

Conclusion

Rachel Icasiano's professional trajectory highlights her commitment to customer experience, marketing, and leadership within the energy sector. Currently focused on driving global customer experience strategies, Rachel brings a wealth of knowledge, expertise, and a strong educational background to her role. Her value proposition lies in her ability to manage and enhance customer experience, lead cross-functional teams, and contribute to business growth, making her a key asset in the industry.