Rafaela Goes

Chief Operating Officer, Barry's

Professional Overview
Rafaela Goes is an accomplished Chief Operating Officer with a proven track record of driving operational excellence and delivering sustainable growth. With over a decade of experience in the hospitality industry, she has honed her expertise in project management, operations, and strategic leadership.

Experience Summary

Current Role
As the Chief Operating Officer at Barry's, Rafaela is responsible for overseeing the day-to-day operations of the company, ensuring efficient resource allocation, and implementing strategic initiatives to enhance productivity and profitability. In her current role, she has spearheaded the successful launch of several new product lines, leading to a 20% increase in revenue within the first year.

Career Progression
Prior to her current role, Rafaela served as the General Project Manager at Kip Hotel, where she led cross-functional teams in the successful completion of several high-profile renovation and expansion projects. Her strong problem-solving skills and collaborative approach enabled her to streamline operations and improve customer satisfaction, contributing to a 15% increase in occupancy rates.

Rafaela's career journey also includes her role as the House Manager at Shoreditch House - Soho House & Co, where she oversaw the delivery of exceptional hospitality services and managed a team of over 50 employees. Her ability to foster a positive work culture and her commitment to excellence were instrumental in maintaining the brand's reputation for exceptional guest experiences.

Academic Background
Rafaela holds a Bachelor's degree in Hospitality Management from the University of Surrey, where she graduated with distinction. Her academic achievements, combined with her practical experience, have equipped her with a comprehensive understanding of the hospitality industry and its evolving trends.

Areas of Expertise

• Operations Management

• Project Management

• Strategic Planning

• Team Leadership

• Process Optimization

• Hospitality Industry Expertise

Professional Impact
Throughout her career, Rafaela has demonstrated a strong commitment to driving sustainable growth and improving operational efficiency. Her leadership in implementing lean management principles and data-driven decision-making has resulted in significant cost savings and enhanced profitability for the organizations she has served.

Conclusion
Rafaela Goes is a highly versatile and strategic COO who thrives in dynamic environments. Her exceptional problem-solving skills, coupled with her ability to build high-performing teams, position her as a valuable asset in driving operational excellence and delivering innovative solutions in the hospitality industry.