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Rahul Asati

CTO

Rahul Asati


CTO and Co-Founder at Atlas

Current Position and Role


  • Chief Technology Officer (CTO) and Co-Founder at Atlas (YC W22), a San Francisco-based tech company.

  • Atlas specializes in building a next-generation customer support platform that integrates AI to provide seamless and efficient customer service.


Professional Background


  • Rahul Asati co-founded Atlas along with Jon O'Bryan in 2021.

  • Prior to founding Atlas, Rahul was involved in building an all-in-one HR software solution at Zenefits, which saw significant growth and streamlined internal processes, particularly in customer support.

  • Extensive technical background with experience in developing solutions designed to integrate various data sets and operations within organizations.


Key Achievements


  • Under his leadership, Atlas has positioned itself as a modern replacement for traditional customer support platforms like Intercom and Zendesk.

  • Innovated solutions at Zenefits that led to a 60% reduction in customer support tickets within 8 months.

  • Expert in creating integrated software solutions that effortlessly scale with business growth.


Professional Interests and Activities



  • Emphasizes the importance of building quality into customer support products rather than constantly adding features.

  • Actively engaged in hiring and expanding the Atlas team, showcasing an interest in growing a robust engineering and support team.

  • Advocates for improved security measures and unveiled features such as Two-Factor Authentication (2FA) for Atlas.


Company Overview: Atlas


  • Atlas offers an all-in-one customer support platform that includes:

  • Products: Chat Widget, Ticketing, Omni-channel Support (chat, email, WhatsApp, Slack Connect, and SMS), Customer Timeline, Session Recording, Help Center, AI Chatbot, and Customer Insights.

  • Mission: Transform customer support from a cost center into a product innovation engine by providing tools that enhance customer understanding and problem resolution.

  • Team Size: 11 members

  • Competitors: Competes head-to-head with Intercom and Zendesk.


Educational Background


  • Education: Indian Institute of Technology (Banaras Hindu University), Varanasi.


Professional Network


  • LinkedIn: Over 500+ connections, primarily in technology and customer support domains.

  • Industry Presence: Involved in discussing industry trends and solutions, such as AI in customer support, through platforms like Merge.dev.


Skills and Domains


  • Specializations: Customer Care, Customer Success, Technical Support, and Product Innovation.

  • Technical Expertise: Experience in developing integrated software solutions that serve multi-functional requirements across industries.


Location


  • Based in San Francisco, CA, USA.


Contact Information





Notable Mentions and References


  • Rahul's leadership at Atlas has been highlighted in various industry publications for addressing customer support pain points and providing a modern, scalable solution.


By understanding Rahul Asati's background, current role, and professional insights, it becomes clear that he is deeply invested in transforming customer support using cutting-edge technology, making him a significant figure in the tech startup ecosystem.