Professional Overview

Raina Sauce is a seasoned operations manager with a strong background in managing client services and operations within the BPO industry. As a Senior Operations Manager, Raina has developed key expertise in areas such as process improvement, team management, and client relationship building, with a focus on the IT and customer service sectors.

Experience Summary

Current Role

Raina currently serves as a Senior Operations Manager at Concentrix, a position held from 2020 to 2024. Key responsibilities include overseeing daily operations, implementing process improvements, and ensuring high-quality service delivery to clients. Notable achievements in this role are not specified, but the position requires strong leadership and management skills to drive team performance and meet client expectations.

Career Progression

Raina's career progression is marked by notable roles such as Client Services Manager at CONVERGYS CORP, Client Partner Coordinator, Communication Coach Supervisor, Quality Evaluator, and Offshore Service Quality Specialist, all within the Convergys Philippines organization. These roles demonstrate a consistent growth trajectory, with increasing responsibilities and contributions to the organization, particularly in the areas of client services, quality assurance, and team supervision.

Academic Background

Raina holds a Bachelor's degree in Information Systems from the Technological University of the Philippines, completed between 2005 and 2009. While specific specializations or notable academic achievements are not provided, this educational background lays a foundation for understanding and managing information systems, which is crucial in the BPO and IT industries.

Areas of Expertise

Raina's areas of expertise include industry-specific skills such as client relationship management, process improvement, and quality assurance. Technical competencies likely encompass information systems management, data analysis, and IT service management. Leadership and management capabilities are also strong, with experience in team management, coaching, and supervision.

Professional Impact

While specific projects, initiatives, or measurable achievements are not detailed, Raina's career suggests significant contributions to the operational efficiency and client satisfaction within the BPO industry. The ability to manage and improve processes, lead teams, and maintain high-quality service delivery impacts both the organization's success and client relationships.

Conclusion

Raina Sauce's professional trajectory is characterized by consistent growth, from entry-level positions to senior management roles, indicating a strong value proposition as a seasoned operations manager with deep understanding of the BPO and IT sectors. Currently focused on senior operations management, Raina brings a unique combination of technical, managerial, and interpersonal skills to the table, offering significant value to organizations seeking to enhance their operational efficiency and client services.