Professional Overview

Raj Bakshi is a seasoned Customer Experience Specialist with a strong background in managing customer relationships and driving business growth. Currently, he is leveraging his expertise in the energy management sector, with a focus on delivering exceptional customer experiences.

Experience Summary

Current Role

Raj Bakshi is currently working as a Customer Experience Specialist at Schneider Electric, a position he has held since July 2017. In this role, he is responsible for ensuring customer satisfaction, identifying areas for improvement, and implementing strategies to enhance the overall customer experience.

Career Progression

Prior to his current role, Raj held various positions, including Global Support Manager at Schneider Electric and Customer Service Representative at ITC Infotech. These roles have equipped him with a deep understanding of customer needs, industry trends, and the importance of effective support systems.

Academic Background

Raj Bakshi holds a Master of Business Administration (M.B.A.) in Business, Management, Marketing, and Related Support Services from Sir M Visvesvaraya Institute of Technology, Bangalore. He also completed a Diploma of Education in Blockchain Technology and Applications from Alison in 2021.

Areas of Expertise

Raj's expertise spans customer experience management, support systems, and business operations. He possesses strong technical competencies, including knowledge of blockchain technology, and leadership capabilities, with experience in managing teams and driving business growth.

Professional Impact

Throughout his career, Raj has made significant contributions to his organizations, including improving customer satisfaction ratings and implementing process enhancements. Although specific metrics are not available, his experience and achievements demonstrate his ability to drive positive change and deliver results.

Conclusion

Raj Bakshi is a dedicated and experienced Customer Experience Specialist with a strong track record of delivering exceptional customer experiences and driving business growth. With his current focus on the energy management sector, he is well-positioned to continue making significant contributions to his organization and the industry as a whole. His unique blend of technical, business, and leadership skills makes him a valuable asset to any organization.