Rakesh Rao
Senior Manager - DSP Program, Amazon
Professional Overview
Rakesh Rao is an accomplished supply chain and logistics professional with over 12 years of diverse industry experience. He currently serves as the Senior Manager of the DSP Program at Amazon, where he oversees strategic initiatives and operational excellence across the company's delivery service provider network. Rakesh's expertise spans supply chain optimization, logistics management, and program leadership.
Experience Summary
Current Role
As the Senior Manager of the DSP Program at Amazon, Rakesh is responsible for driving the strategic direction and operational performance of the company's Delivery Service Partner (DSP) network. In this role, he leads cross-functional teams to enhance delivery capabilities, improve cost efficiencies, and ensure seamless customer experiences. Under his leadership, the DSP program has achieved significant metrics, including a 15% reduction in last-mile delivery costs and a 92% customer satisfaction rating.
Career Progression
Prior to his current role, Rakesh held various leadership positions in the e-commerce and logistics industries. As the Head of VAS, Products & Pickup at Amazon, he spearheaded the development and implementation of innovative value-added services, resulting in a 20% increase in customer engagement. As the Program Management Lead at Amazon, he successfully delivered strategic projects, driving operational enhancements and process improvements across the organization.
Rakesh's earlier experience includes roles as the Head of Logistics at AJIO.com, the Head of Gateway/Associate Director at Delhivery, and various managerial positions at Flipkart.com and FedEx Express. His diverse background has equipped him with a deep understanding of supply chain dynamics, inventory management, and operational optimization.
Academic Background
Rakesh holds a Bachelor's degree in Mechanical Engineering from the National Institute of Technology, Rourkela. He has also completed executive education programs in Supply Chain Management and Strategic Leadership from reputable institutions.
Areas of Expertise
- Supply chain optimization and performance management
- Logistics planning and distribution network design
- Program and project management
- Cross-functional collaboration and stakeholder management
- Data-driven decision-making and analytics
Professional Impact
Throughout his career, Rakesh has demonstrated a track record of driving impactful initiatives and delivering tangible results. Under his leadership, the DSP program at Amazon has consistently outperformed industry benchmarks, contributing to the company's overall operational efficiency and customer satisfaction. Rakesh is recognized as a strategic thinker and an effective leader who consistently aligns his efforts with the organization's overarching goals.
Conclusion
With his extensive experience, strong technical expertise, and proven leadership abilities, Rakesh Rao is a valuable asset to the organizations he serves. As he continues to excel in his current role at Amazon, he remains committed to driving innovation, fostering collaborative partnerships, and delivering measurable results that positively impact the supply chain and logistics industry.
