Ramsey Matthew

Service Ambassador | Lagos, Nigeria

Professional Overview

Ramsey Matthew is a seasoned service professional with a strong background in the hospitality industry. He specializes in delivering exceptional customer experiences and leading high-performing service teams. Ramsey's industry expertise, coupled with his dedication to excellence, has enabled him to make a meaningful impact in his current and past roles.

Experience Summary

Current Role

As a Service Ambassador at The Wine Lab Restaurant, Ramsey is responsible for ensuring seamless front-of-house operations and fostering a welcoming environment for guests. In this role, he leverages his exceptional customer service skills to exceed client expectations, resolve inquiries, and maintain the restaurant's renowned reputation for hospitality.

Concurrently, Ramsey serves as the Service Team Lead at The Observatory Lagos, where he oversees a team of service professionals, implements efficient workflows, and drives continuous improvement initiatives to elevate the overall service quality.

Career Progression

Prior to his current roles, Ramsey gained valuable experience as a Food and Beverage Supervisor at Hotel Lilly Gate, where he managed a team of servers, bartenders, and support staff. He was instrumental in optimizing operational processes, enhancing staff training, and ensuring seamless dining experiences for hotel guests.

Earlier in his career, Ramsey worked as a Restaurant Server at The Avenue Suites, where he honed his customer service expertise and developed a deep understanding of the dynamics of the hospitality industry.

Academic Background

Ramsey holds a Diploma in Hospitality Management from the Lagos State Polytechnic, where he specialized in culinary arts and service operations.

Areas of Expertise

• Customer service excellence

• Front-of-house operations management

• Team leadership and staff development

• Hospitality industry best practices

• Adaptive problem-solving and decision-making

• Effective communication and interpersonal skills

Professional Impact

Throughout his career, Ramsey has consistently demonstrated his ability to drive positive change and enhance the guest experience. At Hotel Lilly Gate, he played a pivotal role in streamlining service workflows, resulting in a 15% increase in customer satisfaction ratings.

As a Service Ambassador at The Wine Lab Restaurant, Ramsey has been instrumental in maintaining the establishment's reputation for exceptional service, contributing to its consistent recognition as one of the top dining destinations in Lagos.

Conclusion

Ramsey Matthew is a dedicated and results-oriented service professional with a proven track record of excellence in the hospitality industry. His unwavering commitment to customer satisfaction, strong leadership skills, and adaptability make him a valuable asset in any service-oriented organization. Ramsey is poised to continue his career growth and make a lasting impact in the industry.