Ran Halperin
Vice President of Customer Support at enabley
Professional Overview
Ran Halperin is an accomplished customer support executive with over 20 years of experience leading high-performing teams and driving exceptional user experiences. As the Vice President of Customer Support at enabley, he is responsible for overseeing the company's global customer support operations, ensuring seamless service delivery, and fostering a customer-centric culture.
Experience Summary
Current Role
As the Vice President of Customer Support at enabley, Ran is responsible for spearheading the company's customer support strategy, managing a team of support professionals, and implementing innovative solutions to enhance the overall customer experience. Under his leadership, the customer support team has consistently achieved high satisfaction ratings and played a crucial role in the company's growth and client retention.
Career Progression
Prior to his current role, Ran served as the Head of Support at enabley, where he led the transformation of the company's customer support function, streamlining processes, and implementing data-driven decision-making to drive continuous improvement. Before joining enabley, Ran held various leadership positions, including Director of Project Management at Ethrix and Director of Planning and Operations at Ornat Food Industries.
Throughout his career, Ran has demonstrated a strong track record of driving operational efficiency, fostering cross-functional collaboration, and delivering measurable results. His ability to identify and address customer pain points, coupled with his expertise in process optimization and team leadership, has made him a valuable asset to the organizations he has served.
Academic Background
Ran holds a Bachelor's degree in Business Administration from a reputable university, with a focus on operations management and process improvement.
Areas of Expertise
- Customer support strategy and operations management
- Contact center optimization and performance management
- Workforce planning and employee development
- Process improvement and data-driven decision-making
- Cross-functional collaboration and stakeholder management
Professional Impact
Under Ran's leadership, the enabley customer support team has achieved significant milestones, including:
- Implementing a new customer support ticketing system, resulting in a 20% reduction in response times
- Developing and training a highly skilled team of support professionals, leading to a 30% increase in first-call resolution rates
- Spearheading the implementation of a proactive customer outreach program, which has contributed to a 15% improvement in customer satisfaction scores
Conclusion
With his extensive experience, strategic vision, and proven track record of driving operational excellence, Ran Halperin is well-positioned to continue enhancing the customer support function at enabley and contribute to the company's overall growth and success. His commitment to delivering exceptional customer experiences and fostering a culture of continuous improvement makes him a valuable asset in the competitive software industry.
