Professional Overview
Rapassa Wasuthada is a seasoned professional currently serving as a Customer Support Manager at Unilever in Bangkok, Thailand. With a strong background in finance, marketing, and international management, Rapassa possesses key expertise areas in customer support, team management, and industry-focused strategic planning.
Experience Summary
Current Role
As the Customer Support Manager at Unilever, Rapassa oversees the development and implementation of customer support strategies, ensuring high-quality service delivery and fostering strong customer relationships. Key responsibilities include team leadership, performance monitoring, and process improvement initiatives. Although specific achievements are not detailed, Rapassa's role underscores a commitment to excellence in customer satisfaction and support.
Academic Background
Rapassa holds a Master of Science (M.Sc.) in Marketing and International Management from the University of Reading, complemented by a Bachelor of Business Administration (BBA) in Finance from Thammasat University. This academic foundation equips Rapassa with a comprehensive understanding of business principles, marketing strategies, and international management practices.
Areas of Expertise
Rapassa's areas of expertise encompass industry-specific skills in customer support and marketing, technical competencies in data analysis and process improvement, and leadership and management capabilities in team motivation and strategic planning.
Professional Impact
While specific projects or initiatives are not outlined, Rapassa's role as a Customer Support Manager at a prominent global company like Unilever indicates a significant professional impact. This includes contributing to the development of effective customer support systems, influencing industry standards through best practices, and achieving measurable improvements in customer satisfaction.
Conclusion
Rapassa Wasuthada's professional trajectory is marked by a steady progression towards leadership roles in customer support and management. Currently focused on delivering exceptional customer experiences at Unilever, Rapassa brings value through a unique blend of academic knowledge, industry expertise, and managerial skills. As a dedicated professional, Rapassa continues to contribute to the growth and success of organizations through enhanced customer support strategies and team leadership.
