Raquel Carney
Professional Summary
Professional Overview
Raquel Carney is an experienced healthcare professional with a strong background in patient financial services and a proven track record of driving operational excellence. As the Assistant Director of Patient Financial Services at RWJBarnabas Health Behavioral Health, she leverages her expertise in patient access, revenue cycle management, and quality assurance to enhance the financial well-being of the organization and its patients.
Experience Summary
Current Role
In her current role as Assistant Director of Patient Financial Services, Raquel is responsible for overseeing the day-to-day operations of the patient financial services department. She manages a team of patient access representatives and coordinates with cross-functional stakeholders to ensure the timely and accurate processing of patient financial information, including insurance eligibility verification, payment collection, and claims management. Under Raquel's leadership, the department has achieved significant improvements in patient satisfaction, revenue cycle efficiency, and compliance with industry regulations.
Career Progression
Prior to her current position, Raquel held several roles within the RWJBarnabas Health Behavioral Health system, including Quality Coordinator and Patient Access Representative. In these roles, she demonstrated a strong aptitude for process improvement, data analysis, and customer service, earning her the trust and respect of her colleagues. Before joining the healthcare industry, Raquel gained valuable experience in the retail and administrative sectors, further honing her skills in problem-solving, multitasking, and customer engagement.
Academic Background
Raquel holds a Bachelor of Science degree in Business Administration from the University of New York, where she graduated with honors. Her academic achievements, combined with her practical experience, have equipped her with a well-rounded understanding of the healthcare industry and the evolving financial landscape.
Areas of Expertise
- Patient financial services and revenue cycle management
- Insurance eligibility and claims processing
- Quality assurance and process improvement
- Team leadership and stakeholder collaboration
- Data analysis and reporting
- Customer service and patient engagement
Professional Impact
During her tenure at RWJBarnabas Health Behavioral Health, Raquel has played a pivotal role in enhancing the organization's patient financial services operations. She has implemented streamlined workflows, optimized data-driven decision-making, and fostered a culture of continuous improvement, resulting in a significant reduction in claim denials and improved patient satisfaction scores. Raquel's contributions have been recognized by her peers, and she is frequently sought out for her expertise in navigating the complex financial landscape of the healthcare industry.
Conclusion
Raquel Carney is a versatile and driven healthcare professional with a strong commitment to improving patient financial services and driving organizational excellence. Her diverse experience, coupled with her exceptional leadership skills and analytical capabilities, make her a valuable asset to RWJBarnabas Health Behavioral Health. Raquel is poised to continue her professional growth and make a lasting impact on the healthcare industry.
