Professional Overview

Rashmi Akojwar is a seasoned Technical Support Team Lead with a strong background in IT and software development. Currently based in Thane, India, she excels in leading technical support teams and possesses expertise in Unix, Linux, and software development.

Experience Summary

Current Role

Rashmi Akojwar is currently serving as a Technical Support Team Lead at Infosys, a position she has held since July 2018. Her key responsibilities include leading a team of technical support professionals, ensuring timely resolution of technical issues, and implementing process improvements to enhance customer satisfaction.

Career Progression

Prior to her current role, Rashmi worked as a Unix Linux System Administrator at OMVSAB IT SOLUTION, PUNE, from 2015 to 2017. She also held positions as a Software Developer at OmVsab IT Solution and a Software Engineer at TechWheel Solutions. These roles have contributed to her career growth and expertise in technical support and software development.

Academic Background

Rashmi holds a Bachelor’s Degree in Information Technology and a Bachelor of Engineering - BE in Computer Engineering from Jawaharlal Darda Institute of Engineering And Technology. She also possesses a Diploma in Computer Engineering from Anjuman Polytecnic.

Areas of Expertise

Rashmi's areas of expertise include technical support, Unix, Linux, software development, and team leadership. She is well-versed in managing technical support teams and ensuring high customer satisfaction.

Professional Impact

Although specific project details are not available, Rashmi's experience in leading technical support teams and her background in software development have likely contributed significantly to her organizations' success.

Conclusion

Rashmi Akojwar's professional trajectory is marked by consistent growth and increasing responsibility in technical support and software development. Currently focused on leading a technical support team at Infosys, she brings significant value through her expertise, leadership capabilities, and commitment to customer satisfaction.