Raul Amigo

Experienced Founder, Branding & CX Design Expert, and Published Author

Professional Overview

Raul Amigo is an accomplished entrepreneur, design professional, and author with a strong focus on customer experience (CX) strategy and branding. As the Founder of UMUNTU CX DESIGN, he leverages his expertise in CX design to help organizations create seamless, personalized experiences that drive customer loyalty and business growth. Raul also shares his insights as a published author and guest lecturer, contributing to the advancement of the CX and branding disciplines.

Experience Summary

Current Role

As the Founder of UMUNTU CX DESIGN, Raul is responsible for leading the firm's strategic vision and overseeing the delivery of innovative CX design solutions. He works closely with clients to understand their unique business challenges and develop tailored strategies that optimize the customer journey, enhance brand positioning, and drive measurable results.

Career Progression

In addition to his entrepreneurial pursuits, Raul has established himself as a respected authority in the field of customer experience. He currently serves as a Branding & CX Design Professor at Colegio de estudios superiores en Administración (CESA), where he shares his practical knowledge and industry insights with the next generation of CX professionals.

Raul's experience also includes roles as a Writer at LOVE BY DESIGN The book and an Author at MAS ALLA DEL CUSTOMER EXPERIENCE, where he has published extensively on the importance of customer-centric strategies and the evolving landscape of CX design.

Academic Background

Raul holds a bachelor's degree from a prestigious institution, where he specialized in business administration and marketing. His academic achievements have laid the foundation for his successful career in the CX and branding industries.

Areas of Expertise

• Customer experience design and strategy

• Branding and brand development

• CX-driven business transformation

• Omnichannel customer journey optimization

• Design thinking and innovation

• Lecturer and industry thought leader

Professional Impact

Raul's expertise and industry contributions have earned him the position of Guest Lecturer at the IAE Lyon at Université Jean Moulin Lyon 3, where he shares his insights on CX and branding with a global audience. His work has had a significant impact on the organizations he has served, helping them to enhance their customer relationships, strengthen their brand positioning, and achieve their business objectives.

Conclusion

With his entrepreneurial spirit, deep industry knowledge, and commitment to driving customer-centric innovation, Raul Amigo is poised to continue making a lasting impact in the CX and branding spheres. As he focuses on expanding the reach and capabilities of UMUNTU CX DESIGN, Raul remains dedicated to helping organizations create exceptional customer experiences that foster loyalty, drive growth, and position them for long-term success.