Professional Overview

Ravi Kotla is a seasoned Technical Support Specialist with a strong background in IT and tourism, currently based in Hyderabad, India. His expertise spans technical support, SAP SD consulting, and travel services management, with a focus on delivering high-quality solutions and excellent customer experiences.

Experience Summary

Current Role

Ravi Kotla is currently working as a Technical Support Specialist at Infosys, a position he has held since April 2022. His key responsibilities include providing technical assistance, resolving complex issues, and ensuring seamless service delivery. Although specific achievements are not available, his current role is focused on leveraging his technical expertise to drive business growth and customer satisfaction.

Career Progression

Ravi's career progression is marked by notable roles in SAP SD consulting and travel services. Previously, he worked as an SAP SD Consultant at ENRATEC CONSULTANCY SERVICES PRIVATE LIMITED from 2019 to 2021, where he utilized his SAP expertise to drive business process improvements. Earlier in his career, he held various roles in travel services, including Senior Travel Consultant at Corporate Solutions Redefined India Pvt. Ltd. and Travel Consultant at Neerus Ensembles Private Limited.

Academic Background

Ravi holds a Master of Business Administration (M.B.A.) in Tourism and Travel Services Management from NITHM, which he completed from 2009 to 2011. He also has a B.Sc. in Computer Science with a focus on Mathematics and Statistics from HRD Degree & P.G College, completed from 2006 to 2009.

Areas of Expertise

Although specific details are not available, Ravi's areas of expertise are likely to include:

• Industry-specific skills in IT, tourism, and travel services

• Technical competencies in SAP SD, computer science, and mathematics

• Leadership and management capabilities developed through his various roles

Professional Impact

As Ravi's current and past roles are focused on service delivery and customer satisfaction, his professional impact is likely to be measured by his ability to drive business growth, improve process efficiency, and deliver high-quality solutions.

Conclusion

Ravi Kotla's professional trajectory is marked by a transition from travel services to IT, with a focus on leveraging his technical expertise to drive business growth and customer satisfaction. Currently, he is focused on delivering high-quality technical support services at Infosys. With his unique blend of IT, tourism, and travel services expertise, Ravi offers a distinctive value proposition as a seasoned Technical Support Specialist with a strong ability to drive business process improvements and customer satisfaction.