Professional Overview

Rayyan Muqthadi is a seasoned professional currently serving as Customer Success Lead - Lubricants Indonesia at Shell, based in Cyberjaya, Malaysia. His key expertise areas include customer success, lubricants, and B2B indirect and direct channel management, with a strong focus on the Indonesian market.

Experience Summary

Current Role

As Customer Success Lead - Lubricants Indonesia at Shell, Rayyan is responsible for driving customer success and growth in the Indonesian lubricants market. His key responsibilities include developing and executing customer success strategies, managing key accounts, and collaborating with cross-functional teams to deliver business results. Notably, he has been in this role since January 2023, and his current position is a testament to his career progression and expertise in the field.

Career Progression

Rayyan's career progression showcases his growth and expertise in the industry. Prior to his current role, he served as Lubricants Deal Management Specialist - B2B Indirect and Direct Channel (Indonesia) at Shell from October 2019 to January 2023. He also held roles at Total, including Lubricant Account Manager in training and Customer Service Representative in training. Additionally, he worked as a Marketing Intern at Hilti Qatar and held leadership positions, such as President at Taylor's University International Student Council. His career trajectory demonstrates his ability to adapt, learn, and take on new challenges.

Academic Background

Rayyan holds a Bachelor's Degree in International Business and Marketing (Double Degree with Honors) from Taylor's University and the University of the West of England. He also completed a foundation degree in Business/Commerce, General from Taylor's University and attended Al-Khor International School for his high school education.

Areas of Expertise

Rayyan's areas of expertise include customer success, lubricants, B2B indirect and direct channel management, marketing, and leadership. He possesses strong technical competencies, including deal management and account management, as well as leadership and management capabilities, such as team collaboration and strategy development.

Professional Impact

Throughout his career, Rayyan has contributed to various projects and initiatives, driving business growth and customer success in the Indonesian lubricants market. Although specific metrics are not available, his career progression and current role demonstrate his ability to deliver results and make a positive impact in the industry.

Conclusion

In conclusion, Rayyan Muqthadi is a dedicated and results-driven professional with a strong background in customer success, lubricants, and B2B indirect and direct channel management. His current focus is on driving customer success and growth in the Indonesian lubricants market, and his value proposition lies in his expertise, leadership capabilities, and ability to deliver business results.