Reanna Thomasson
Patient Financial Services Manager
Astoria, Oregon, United States
Professional Overview
Reanna Thomasson is an experienced healthcare finance professional with a strong background in patient financial services management. She currently oversees the patient financial services operations at Columbia Memorial Hospital, driving efficient revenue cycle management and implementing innovative strategies to enhance the patient experience.
Experience Summary
Current Role
As the Patient Financial Services Manager at Columbia Memorial Hospital, Reanna is responsible for leading a team of financial specialists in delivering exceptional customer service to patients. She oversees the entire revenue cycle, including insurance verification, patient billing, and claims management. Under her leadership, the department has achieved significant improvements in billing accuracy, reduced patient wait times, and increased patient satisfaction scores.
Career Progression
Prior to her current role, Reanna served as the Patient Financial Services Supervisor at Columbia Memorial Hospital, where she spearheaded the implementation of a new patient portal and streamlined the organization's financial processes. Before that, she held various finance-related positions at Coastal Family Health Center and Petaluma Health Center, gaining valuable experience in billing, finance supervision, and site coordination.
Academic Background
Reanna holds a Bachelor of Science degree in Business Administration from the University of Oregon, with a focus on Finance and Accounting.
Areas of Expertise
- Revenue cycle management
- Patient financial services operations
- Insurance verification and billing
- Customer service and patient experience
- Team leadership and supervision
- Process improvement and workflow optimization
Professional Impact
During her tenure at Columbia Memorial Hospital, Reanna has played a crucial role in enhancing the organization's financial performance. She has successfully implemented process improvements that have resulted in a 15% reduction in claim denials and a 20% increase in patient collections. Reanna's innovative approach and strong leadership skills have earned her recognition within the industry, and she is often invited to share her insights at regional healthcare conferences.
Conclusion
With her extensive experience in patient financial services and a proven track record of driving operational efficiencies, Reanna is poised to continue making a significant impact in the healthcare industry. Her commitment to delivering exceptional patient care and her ability to lead high-performing teams make her a valuable asset to any organization.
