Professional Summary
Professional Overview
Rebecca Dusoe-Galanis is a seasoned operations executive with over 18 years of experience in the healthcare industry. As the Regional Vice President of Customer Operations at Byram Healthcare, she oversees the company's customer-facing operations, driving efficiency, service excellence, and strategic growth across a multi-state region.
Experience Summary
Current Role
In her current role as the Regional Vice President of Customer Operations at Byram Healthcare, Rebecca is responsible for leading a team of over 150 customer service professionals. She is instrumental in developing and implementing innovative strategies to enhance the customer experience, streamline operational processes, and ensure the delivery of high-quality healthcare products and services. Under her leadership, the region has consistently exceeded customer satisfaction targets and achieved significant year-over-year revenue growth.
Career Progression
Prior to her current role, Rebecca held various leadership positions within Byram Healthcare, including Senior Director of Operations, Director of HHA Operations, and Operations Manager. Throughout her career, she has demonstrated a strong track record of driving operational excellence, fostering team collaboration, and implementing data-driven solutions to address complex business challenges.
Academic Background
Rebecca holds a Bachelor of Science degree in Business Administration from the University of Massachusetts Amherst, with a concentration in Operations Management. She is also an active member of the American College of Healthcare Executives (ACHE) and the Healthcare Operations Management Association (HOMA), where she engages in industry networking, professional development, and knowledge-sharing initiatives.
Areas of Expertise
- Healthcare operations management
- Customer service optimization
- Process improvement and efficiency
- Data-driven decision making
- Strategic planning and execution
- Team leadership and talent development
Professional Impact
Under Rebecca's leadership, the regional customer operations team at Byram Healthcare has consistently exceeded key performance indicators, including customer satisfaction scores, first-call resolution rates, and operational cost savings. She has played a pivotal role in the implementation of several transformative initiatives, such as the deployment of a new customer relationship management (CRM) system and the development of a comprehensive training program for customer service representatives.
Conclusion
With her extensive experience, strategic mindset, and dedication to operational excellence, Rebecca Dusoe-Galanis is a valuable asset to Byram Healthcare. She is poised to continue driving the company's customer operations strategy, fostering a culture of innovation, and contributing to the organization's overall growth and success.
